Team Lead

4 days ago

Bengaluru India BETSOL Full time

Job Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 80% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities. Learn more at betsol.com. Job Description Job Description - The Technical Support Team Lead is responsible for overseeing the daily operations of technical support team as well as participating as an active member of the team. - Mentor and provide oversight, coaching, and training to technical support engineers and be the point of contact when it comes to technical escalations. - Record and track team SLAs and provide support where needed for both internal and external customers. - Monitor team performance and report on metrics. - Assess support interactions based on process standards - Be actively involved with the operational delivery by keeping a close track of NPS, C Sat, FCR, AHT, and productivity of the team members. - Ensure that all customer inquiries and issues are resolved correctly and in a prompt and professional manner. - Review all technical support related processes and documentation for continuous improvement. - Providing timely feedback to team members and resolve issues. - Create an open communication culture and an inspiring team environment. - Lead by Example in professionalism, Communication, and technical Expertise. - Set and monitor targets for support staff, focusing on improving and developing performance and knowledge to ensure that SLAs are met - Proven people management and leadership skills - Excellent communicator, both oral and written - Strong problem solving and communication skills - Strong analytical skills to investigate and resolve technical support tickets - Able to multi-task efficiently under time pressure - Previous experience in managing customer focused and performance driven teams - Proven experience in managing a service and support focused team culture - Five Years plus experience in a Technical Support team management role Additional Information All your information will be kept confidential according to EEO guidelines.

  • Design Team Lead

    5 days ago

    Bengaluru, Karnataka, India Team Pumpkin Full time

    Position Overview:We are looking for a talented and experiencedDesign Leadto join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative, marketing,...

  • Design Team Lead

    4 days ago

    Bengaluru, India Team Pumpkin Full time

    Position Overview:We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative,...

  • Team Pumpkin

    2 weeks ago

    Bengaluru, India Team Pumpkin Full time

    Description:About Us:Team Pumpkin is a dynamic marketing agency dedicated to delivering innovative and impactful campaigns.We are currently seeking an experienced and results-driven Creative Lead to join our creative team.Role & Responsibilities:As the Associate Creative Head, you will play a pivotal role in shaping the creative direction of our clients...

  • Creative Lead

    2 weeks ago

    Bengaluru, India Team Pumpkin Full time

    Job Description About Us Team Pumpkin is a dynamic marketing agency dedicated to delivering innovative and impactful campaigns. We are currently seeking an experienced and results-driven Creative Lead to join our creative team. Role & Responsibilities As the Associate Creative Head, you will play a pivotal role in shaping the creative direction of our...

  • Design Lead

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka Team Pumpkin Full time

    Position Overview:We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative,...

  • Team Lead

    1 week ago

    Bengaluru, India VCATCH Full time

    Job Description Company Overview VCATCH operates on Six-Sigma standards with a management team that brings extensive experience in the BPO industry. Our services span across various sectors like Ed-tech, E-commerce, FMCG, Real-Estate, and more. Based in Bangalore, we provide state-of-the-art, cost-effective call center solutions that enhance your ROI. VCATCH...

  • Team Lead

    3 weeks ago

    Bengaluru, India InternsVeda Full time

    Job Description Company Description InternsVeda is an innovative e-Learning provider committed to transforming the landscape of education. With a focus on empowering learners and professionals, the company equips individuals with essential knowledge and skills to thrive in an ever-evolving world. InternsVeda is dedicated to fostering excellence and bridging...

  • Team Lead

    3 weeks ago

    India Amazon Music Full time

    Job Description Description At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal...

  • Team lead

    2 weeks ago

    Bengaluru, India Practo Technologies Private Limited Full time

    Job Description Role Overview The Team Lead - Telemedicine (Payor Business) will be responsible for driving end-to-end virtual consultation operations for corporate (payor) clients. This role ensures seamless doctor allocation, service quality, SLA adherence, and a smooth experience for corporate employees availing telemedicine services. The leader will...

  • Design Lead

    3 weeks ago

    Bengaluru, India Team Pumpkin Full time

    Position Overview:We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative,...