Accounts Receivable(AR) Caller

4 days ago

Chennai, Tamil Nadu, India NTT DATA, Inc. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

In these roles, you will be responsible for:

  • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts receivable.
  • Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
  • Analyzing medical insurance claims for quality assurance
  • Resolving moderately routine questions following pre-established guidelines
  • Performing routine research on customer inquiries.
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services, and processes performed by the team.

Requirements for this role include:

2025 passouts who got the results are also eligible to apply

No Standing arrears are mandatory.

  • Ability to work regularly scheduled shifts from Monday-Friday, 8:30 PM to 5:30 AM or 10:30 PM to 7:30 AM.
  • High school diploma
  • 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
  • 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

*** The shift timings can be changed as per client requirements. Additionally, resources may have to work overtime and work on a weekend basis to meet business requirements.

*** All new hires will be required to complete our Orientation/Process training classes and demonstrate proficiency in the material.

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