Software Packaging

Job Description:

Role Title: Software Packaging & Distribution Analyst (L09)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.  

• We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.  

• Synchrony celebrates ~52% women talent.  

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.  

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

This role will be part of the Enterprise Technology Services group as part of the CTO organization. Enterprise client computing is responsible for managing user endpoints and solutions for Physical and Virtual Environments. This includes endpoint Imaging for Windows and Mac, Software Packaging & Delivery, Vulnerability Management, Group Policy configuration, Chromebook Management, Business Application Support, and L3 escalated support teams.This team collaborates with various technology groups and Operations to implement user endpoint changes without end-user impact, partnered with the application team to implement the applications on user endpoints

Role Summary/Purpose:

As a Software Packaging and Distribution Analyst, you will develop the vision, architecture, capability roadmap, and plans for continuous improvement of the Software delivery program. You will partner with various internal teams, including IT Engineering and Infrastructure teams, Development, Corporate Communications, and other relevant teams, to manage the Software delivery process.

The ideal Candidate will have experience providing specialized support with SCCM/Vulnerability Management/Software Packaging and Delivery. Ability to perform the patching and management of physical and Virtual environments, such as Citrix, AWS, and VMWare. Prior experience in a large organization deploying patching, vulnerability management, and Software Delivery is a key element in this role.  The ability to provide technical leadership in various defined areas of expertise to less experienced colleagues to ensure a consistent approach. Excellent communication skills, both face-to-face and on the telephone, while having the ability to assess and prioritize tasks without close supervision, are essential.

Key Responsibilities

• Software Packaging and Distribution Specialist, you are responsible for performing application discovery, application packaging, software distribution, and troubleshooting/problem determination. The delivery practitioner in this role will engineer automated installation code that enables a software application, update, or patch to be sent electronically to an end user workstation or device within a client environment.

• Complete software packaging per the information listed in the package requirements form. and activities to required timelines

• Perform complex resolution activities to diagnose packaging issues and perform Quality Assurance activities to ensure the package operates successfully in the customer environment

• Work with Transitions/Transformation teams to complete solution packaging work as described by the statement of work. This includes all Process Change Requests (PCRs) during Transition/Transformation

• Schedule distribution of software packages to the target audience through the distribution tool within the required duration and time frame, and complete pre-distribution analysis to ensure the request includes the necessary information to fulfil the process

• Update workflow management tools to ensure all Software Distribution activities are tracked and recorded

• Report any issues that may compromise the distribution timeframes or success

• Perform software distribution remediation on unsuccessful endpoints per account procedures

• Provide deployment reports and drive actions with relevant teams to ensure a 100% success ratio.

• Support monthly patching and ensure 100% compliance.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor's Degree in any discipline with minimum 4+ years of IT experience in managing Patching, Software packaging, and Software Delivery for Windows and MAC endpoints and in lieu of a degree 6+ years of experience required.

• Minimum of 4 years of experience in developing and implementing information systems

• Ability to package, Stage, and deploy the application for Windows.

• Expertise in software packaging tools, Flexera Management – InstallShield, Admin Studio, App V, MSIX Packager tool, and Wise/Orca.

• Should have good experience in SCCM (Software deployment & Reporting)

• Proficient in scripting languages (e.g., VBS, Batch Scripting, and PowerShell).

• Proven ability in software distribution tools (e.g., SCCM, Intune)

• In-depth knowledge to manage and create MSI, MSIX, and App-V.

• Working knowledge of Microsoft Intune, Windows 10 &11 Autopilot, MS Graph API, and PowerShell Scripting.

• Good Knowledge in supporting a VDI environment,

• Expertise in Software distribution using SCCM.

• Should be able to create custom scripts for gathering the inventory from clients.

• Should be able to handle the test and release of applications/Packages from SCCM.

• Should have good knowledge of MSI Tables.

• Should have excellent Packaging troubleshooting knowledge.

• Good knowledge of Windows Installer technology.

• Knowledge about other sequencing tools (3rd party), such as Admin Studio for automation, will be an added advantage

• JSS Application Integration/Deployments.

• Expertise in SCCM and Intune co-management is preferred

• Perform other duties and/or special projects as assigned.

Eligibility Criteria:

Bachelor's Degree in any discipline with minimum 4+ years of IT experience in managing Patching, Software packaging, and Software Delivery for Windows and MAC endpoints and in lieu of a degree 6+ years of experience required.

Work Timings: 3PM - 12AM IST

(This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.)

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying.

• Inform your Manager or HRM before applying for any role on Workday.

• Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal, LPP)

• L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L4+ employees can apply.

Grade/Level: 09

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