Senior Manager, Software Engineering I Delivery Lead

2 weeks ago

Hyderabad, Telangana, India Verisk Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Summary:

We are looking for a dynamic and people-focused Sr. Manager - Operations to support the growing needs of our India delivery teams serving clients in the Life Insurance & Annuity domain. This role will be instrumental in managing talent onboarding, team enablement, and delivery operations, while also playing a part-time Scrum Master role across 3-4 customer engagements. The ideal candidate will be a self-starter with a strong grasp of operational frameworks, agile methodologies, and people management in a fast-paced InsurTech environment.

Delivery Operations & People Management: -

  • Act as a liaison between delivery managers and India leadership to identify, escalate, and resolve people and delivery challenges.
  • Provide proactive operational support including capacity planning, bench management, and performance insights. -
  • Drive employee engagement initiatives and promote a culture of collaboration and continuous improvement.

Agile Delivery & Scrum Master Duties: -

  • Serve as a part-time Scrum Master across 3-4 customer accounts; facilitate agile ceremonies and promote agile best practices.
  • Work closely with client teams to understand delivery bottlenecks and coordinate with internal teams to streamline execution. -
  • Track and report on team performance, sprint velocity, and delivery metrics.

Required Qualifications: -

  • Bachelor's degree in Engineering, Technology, Business, or a related field.
  • 10+ years of experience in IT/Delivery Operations, with 2-3 years in a people operations or agile delivery support role.
  • Prior experience in the Life Insurance and Annuity domain or working with InsurTech platforms.
  • Hands-on experience as a Scrum Master or Agile Coach managing multiple teams.
  • Proven ability to coordinate across functions (TA, L&D, Delivery, HR) and resolve cross-functional issues.

Preferred Skills: -

  • Certified Scrum Master (CSM) or SAFe Agilist certification.
  • Strong working knowledge of Jira, Confluence, and agile delivery tools.
  • Excellent interpersonal, facilitation, and problem-solving skills.
  • Experience working in a global delivery model with U.S. client interaction.

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