Lead Product Manager

• Lead Product Manager - TechnicalRole OverviewAs a Product Manager Technical (PM-T), you will help shape the platform product roadmap by translating business needs, customer experiences, and technology trends into actionable features
• You will work closely with engineering, UX, and business stakeholders to deliver scalable, high-impact platform capabilities that drive value across the organization

Key Responsibilities

• Product Strategy & Planning Translate business needs, market opportunities, and technology trends into platform initiatives
• Use the Working Backwards method to decompose customer experiences into features and functions
• Own the vision and documentation for feature releases, including the Working Backwards document and the product requirement document
• Identify gaps and charter new platform capabilities as needed
• Use runtime metrics as feedback into the backlog and balance them against new feature requests
• Customer & Market Insights Participate in customer research with business teams to understand platform feature needs
• Use runtime metrics and customer feedback to inform backlog prioritization
• Conduct competitive analysis to support prioritization and roadmap planning
• Develop and implement new metrics; collaborate with development teams to monitor them Execution & Delivery Define release goals and prioritize features based on business and platform value
• Continuously monitor feature development and ensure alignment with goals
• Review product demos with development teams against acceptance criteria
• Prepare for launches and monitor platform performance, adoption, and operational health Independently and proactively monitor product performance to detect unusual patterns or issues, investigate potential causes, and escalate to the appropriate teams when necessary
• Ensure testability is embedded in product design and development, enabling robust validation and faster deployment cycles
• Collaboration & Communication Work with Technical Program Managers, developers, UX designers, and internal customers to define business requirements
• Act as the voice of the business customer and advocate for customer needs
• Coordinate in internal forums to gather feedback and identify development opportunities Build, get reviewed and follow go-to-market (GTM) plans for the features to be released Operational Support Identify and communicate risks that may impact timely or quality delivery of features
• Support post-launch reviews and ensure feedback is incorporated into future iterations
• Collaborate with internal teams and customer service to classify and prioritize customer issues
• Own and manage product documentation to support self-service and reduce overhead
• Growth & Mentorship Exhibit expertise in your platform feature area and coordinate with interdependent teams
• Mentor junior team members and contribute to a culture of continuous learning
• Build internal and external networks to support product success
• Qualifications Experience in product management, preferably in a technical or platform-focused role
• Solid understanding of software development processes, APIs, and platform services
• Experience writing user stories, acceptance criteria, and working closely with engineering and UX teams
• Strong analytical skills with experience using metrics and customer feedback to inform decisions
• Ability to manage feature-level trade-offs and prioritize based on business and technical value
• Excellent collaboration and communication skills across technical and non-technical stakeholders
• Familiarity with Agile/Scrum methodologies and product documentation practices
• Bachelors degree in Computer Science, Engineering, or a related field; product certifications (eg , CSPO, Pragmatic) are a plus
• Ready to Join Us?If you're looking to grow your career with a technology leader in the payments space, apply now and help build the next generation of platform products.