Engineering Director

About Us
We are an AI-first digital engineering IT services company in India, driving innovation and delivering transformative projects for our US-based clientele. We are looking for a visionary and results-driven leader to manage and grow multiple key accounts. This is a critical, single-instance global role assigned to an account, but you will manage a portfolio of accounts for technical delivery and solution responsibility.

Role Summary
As the
Engineering Director (ED)
, you will be the single point of accountability for all aspects of project delivery, client relationship management, account growth, and team leadership across your assigned accounts. You will ensure
Delivery Hygiene
(quality, timeliness, budget), drive
Revenue Growth & Gross Margins
, and foster a culture of technical excellence and continuous improvement. All delivery team members on your accounts will report directly to you.

Key Goals

• Ensure impeccable Delivery Hygiene across all projects (Timeliness, Quality, Budget, Scoping).
• Drive Revenue Growth & Gross Margins for assigned accounts.
• Optimize Efficiency through pyramid alignment, skills management, and responsiveness.
• Achieve high PMO Compliance in metrics, reviews, and operational processes.
• Lead Architecture/Design Reviews and provide expert Mentoring and Coaching to your teams.

Requirements
Core Responsibilities
Account Management & Growth

• Develop deep, consultative relationships with key business and technical stakeholders, acting as a trusted advisor to the customer.
• Engage client stakeholders at all levels, from technicians to executives, effectively presenting complex digital and AI-driven solutions.
• Proactively identify new opportunities within the customer base and provide crucial technical and sales support during the entire sales cycle (including RFPs, proposal creation, and solutioning).
• Conduct formal Quarterly Business Reviews (QBRs) with clients.

Project Delivery Excellence

• Serve as the first level of escalation beyond the Project Manager for all delivery activities.
• Manage a portfolio of projects, guaranteeing they deliver the expected value/ROI concerning quality, budget, and timelines.
• Lead project teams in issue resolution, escalating effectively and negotiating win/win agreements.
• Conduct regular delivery and financial reviews to mitigate cost/schedule over-runs and ensure high customer satisfaction.
• Champion and implement Best Practices across all managed accounts.

Operations & Financial Control

• Manage and forecast billable utilization for the account.
• Ensure stringent PMO compliance (Allocations, Actuals, Forecasts, and plugging revenue leakage).
• Review all invoices before client submission.
• Oversee daily delivery team activities, providing guidance and direction.
• Anchor the Proposal preparation process in collaboration with the Solutions team.

People Leadership & Fulfillment

• Manage, coach, and mentor a team of TPMs, STPMs, Engineers, and Architects.
• Coordinate resource allocation, workload assignments, and performance management.
• Lead the Hiring and Fulfillment process for the accounts in collaboration with the Talent Management Group.
• Drive Knowledge and Skills Enhancement (including cross-skilling) to build future-ready, AI-fluent teams.

Ideal Candidate Profile

• 12 to 15 years of experience in similar leadership role, graduation/ post graduation in computer science/ engineering.
• Proven track record in managing a portfolio of IT services accounts, preferably for US clients.
• Exceptional expertise in digital engineering, with a strong understanding of AI-first solutions and cloud technologies.
• Demonstrated success in driving revenue growth, optimizing Gross Margins, and ensuring delivery excellence.
• Strong leadership and people management skills, with experience managing senior technical teams.
• Excellent executive-level communication and presentation abilities.