Analyst - Insurance Operations

MMGS – Insurance Broking (US - Invoicing)

• Location: Mumbai
• Designation: Analyst (Marsh Americas Operations)
• Shift timings: 2:30 pm to 11:30 pm or 6:30 pm to 3:30 am (will be discussed by manager in operations round)

What you can expect?

• An opportunity/place to exhibit your skills, understand services which are integral part of Insurance broking lifecycle, enhance your knowledge, provide improvement ideas on work which is recently transitioned or to be transitioned
• As a new colleague or new to the service line, you will be provided a brief about the Business Overview/Insights, Team dynamics, details of our Operating Model, Roles & Responsibilities at each level and Expectations of various stakeholders

• At start you will be a part of multiple trainings like,

• New Hire Onboarding (Parichay) – a program to familiarize you with our culture

• Insurance Basics training – a 5 day program to ensure you are well versed with fundamentals of Insurance & the broking cycle

• Process Training – detailed walkthrough of the activities within the process followed by competency / review period wherein all the processing done by you will be audited to make you successful in this role. Duration of this phase is process dependent.

• We expect you to understand the service or process. Learn about risk associated with service and become a process expert with knowledge on at least one of the Lines of Business

• Our team is new but growing at fast pace and most of our colleagues have an average experience of 4 years. We are one big family who takes pride in exceeding end customer expectations with focus on insurance and business knowledge.
• Above all, we work as a family and all the team members will support you during this journey.

What is in it for you?

• Discover what is great about working at Marsh McLennan Companies – from the opportunities that our size brings, to our commitment to our communities and understanding the benefits you will receive. We are four businesses with one PURPOSE: helping companies meet the challenges of our time.
• As a global leader in insurance broking and risk management, we are devoted to finding diverse individuals who are committed to the success of our clients and our organization. Joining us will provide a solid foundation for you to accelerate your career in the risk and insurance industry. You will join a team of talented professionals from across the globe, who are dedicated to helping clients manage some of the world's most challenging and complex risks. We can promise you extraordinary challenges, extraordinary colleagues, and the opportunity to make a difference.
• Our rich history has created a client service culture that we believe is second to none. Our commitments to Diversity and Inclusion, Corporate Social Responsibility, and sustainability demonstrate our commitment to stand for what is right.

• As a Marsh McLennan Company colleague, you will also receive additional benefits such as:

• A competitive salary

• Employee friendly policies
• Health care and insurance for you and your dependents
• Healthy Work life balance
• Insurance Certifications (subject to approval from reporting and senior management)
• A great working environment
• Career opportunities across a global organization

We will count on you to:

• Be an integral part of the team (Our team is new but growing at fast pace with a vast diversity in the experience that each colleagues has i.e. campus and professionals from either insurance sector or different industry)
• Play a key role in building and transitioning functional capability to the service center
• Manage your book of work and ensure timely delivery on all cases as per SLAs (i.e. Meet SLAs on Accuracy, Productivity and TAT as per agreed standards)
• Understand the process and execute case / request as per the training provided and guidelines outlined in process manuals
• Regularly update process manuals
• Responsible for creation of SOPs for new processes
• Identify opportunities for process improvements with a view to provide better client services or make process less labour intensive
• Any processing delays or open queries to escalated to PL/TMs after due investigation
• Any escalation or complaint received from client or stakeholders should be notified to line manager
• Ensure adherence to policies & procedures as per organization's standards and laid out SOPs
• Ensure operational risks are highlighted on time and escalated to proper authorities for corrective action
• Adherence to data and information security guidelines

What you need to have:

• Graduate in any field
• Flexible to work in any shifts as per business requirement
• Decent command on written and oral communication
• Patience and a knack for reading.
• Practice due diligence and take ownership of the work
• Ability to adapt quickly
• Good organization and time management skills to work effectively under pressure to meet deadlines.

What makes you stand out?

• 1+ years of experience
• Analytical ability & Decision Making
• Prioritization with Client Focus
• Microsoft Office proficiency (Beginner). Knowledge of Excel basics and Outlook.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

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