Operations Specialist

Req ID: 101793

Department: NZ Personal Banking Customer Service Operations

Division: New Zealand

Location: Bengaluru

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

To provide excellent support in quoting interest rates on unconditional applications, act on adviser instructions to model loans (loan structure confirmations), handover to Branch for customer on-boarding, post approval support by finalising loan application instructions to CLO through a streamlined process while ensuring settlement compliance checks are met. Facilitating a seamless handover between the teams which will result in quality customer experience and foster stronger interdepartmental relationships/collaborations. Specialist is required to have strong process knowledge in Lending support team functions and should be able to support all with queries and escalations.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type: Permanent

Role Location: Bangalore

Work Hours: Night shifts

What will your day look like?

As an Operations Specialist, you will:

High quality of work, and taking ownership to resolve any customer queries and complaints efficiently and effectively and escalating as appropriate.

Drive actions that support end-to-end cycle time reduction.

Provide accurate and up to date information on all enquiries.

Follow up where necessary to meet customer needs

Provide any written concerns from customers to supervisor/manager together with proposed solutions

Ensure internal service level agreements are meet through meeting individual set target

Ensure compliance of all known operating risk and practices are completed.

Update customer file with a brief, clear and concise comments for further reference.

Acts as a first point of call for teammates with process related questions

Assists Team Leader in work allocation/Reports

Demonstrates understanding of ANZ's Risk and Compliance framework as it applies to this role

Ensure good behaviours are demonstrated at all times that display ICARE values

No unexpected breaches or errors that have a material impact on the Banks license/share price/reputation

Improvement of team's productivity by reducing time to proficiency

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Graduate in bachelor/ Master with commerce, with minimum 3 years of experience ( Bank/ lending experience will add on value )

Strong communication (written and verbal) and interpersonal skills

Good organisation skills and ability to prioritise own workflow and keep to strict deadlines

Ability to handle complex transactions

Strong customer focus

Good computer knowledge and familiarity with MS Office

Efficient and accurate data entry skills

Good knowledge of lending

Strong lending knowledge (Mandatory)

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

/. You can apply for this role by visiting ANZ Careers and searching for reference number

Job Posting End Date

24/10/2025 , 11.59pm, (IST)