Cloud Kitchen Supervisor Cum Manager

4 days ago


Neelam Chowk Ajronda DelhiNCR, India Divina Hospitality Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

1. Operations & Efficiency

  • Manage day-to-day kitchen operations ensuring smooth workflow across all brands.
  • Oversee food preparation, packaging, dispatch, and delivery timelines.
  • Monitor inventory, raw material usage, and wastage control.
  • Ensure all orders are executed with accuracy, quality, and speed.

2. Team Management

  • Supervise kitchen staff, delivery executives, and support teams.
  • Implement shift schedules and training programs for kitchen and service teams.
  • Maintain high team morale and ensure discipline & accountability.

3. Quality & Hygiene

  • Maintain FSSAI, HACCP, and company hygiene standards across the kitchen.
  • Conduct regular kitchen audits and quality checks.
  • Ensure compliance with food safety, sanitation, and operational SOPs.

4. Vendor & Inventory Control

  • Manage procurement and relationships with vendors for raw materials and packaging.
  • Track daily consumption, stock levels, and reorder points.
  • Implement cost control measures and reduce wastage.

5. Sales & Customer Experience

  • Coordinate with marketing and delivery partners (Swiggy, Zomato, direct orders).
  • Monitor customer feedback and ensure quick resolution of complaints.
  • Support menu innovation, packaging, and promotions to boost sales.

6. Reporting & Performance Monitoring

  • Track kitchen KPIs: order accuracy, preparation time, ratings, and sales targets.
  • Prepare daily, weekly, and monthly performance reports.
  • Identify improvement areas and implement corrective actions.

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