Cloud Kitchen Supervisor Cum Manager
4 days ago
Key Responsibilities:
1. Operations & Efficiency
- Manage day-to-day kitchen operations ensuring smooth workflow across all brands.
- Oversee food preparation, packaging, dispatch, and delivery timelines.
- Monitor inventory, raw material usage, and wastage control.
- Ensure all orders are executed with accuracy, quality, and speed.
2. Team Management
- Supervise kitchen staff, delivery executives, and support teams.
- Implement shift schedules and training programs for kitchen and service teams.
- Maintain high team morale and ensure discipline & accountability.
3. Quality & Hygiene
- Maintain FSSAI, HACCP, and company hygiene standards across the kitchen.
- Conduct regular kitchen audits and quality checks.
- Ensure compliance with food safety, sanitation, and operational SOPs.
4. Vendor & Inventory Control
- Manage procurement and relationships with vendors for raw materials and packaging.
- Track daily consumption, stock levels, and reorder points.
- Implement cost control measures and reduce wastage.
5. Sales & Customer Experience
- Coordinate with marketing and delivery partners (Swiggy, Zomato, direct orders).
- Monitor customer feedback and ensure quick resolution of complaints.
- Support menu innovation, packaging, and promotions to boost sales.
6. Reporting & Performance Monitoring
- Track kitchen KPIs: order accuracy, preparation time, ratings, and sales targets.
- Prepare daily, weekly, and monthly performance reports.
- Identify improvement areas and implement corrective actions.
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