
State Enterprise Care Lead
5 days ago
- Posted Date
28 Aug 2025
- Function/Business Area
Customer Service
- Location
Meerut
- Job Responsibilities
- Implement & govern delivery of Service Managers & other support
systems for respective geography - Execute process for troubleshooting, complaint management &
escalations at accounts - Performance monitoring and management to meet service SLAs for
support - Own RCA & RCF for state level delivery failures
- Continuous improvement in processes for better customer & site-owner
experience - Identify and drive systematic improvement plans to provide uniform
service experience - Deploy field operational processes and policies related to services
and drive SLA & delivery through field support team - Effective liaison with CFT - Sales, Networks, FSA, B&P functions and
other geography and business teams - Drive self care penetration and reduction of calls at BSS
- Own the process & legal compliance at state
- Delivery of national programs & projects
- Own account communication, including vernacular scripts creation and
execution - Training & Development activities for team
- Education Requirement
Any Post Graduation - MBA preferred
- Experience Requirement
12 to 15 years
- Skills & Competencies
- Analytical and problem solving ability
- Process orientation
- Interpersonal and relationship skills
- Action Orientation
- Process execution management
- Interpersonal and relationship skills
- Action Orientation
- Business Alignment
- Location Map : Meerut
-
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