State Enterprise Care Lead

5 days ago


Meerut, Uttar Pradesh, India Jio Full time ₹ 1,04,000 - ₹ 1,30,878 per year
  • Posted Date

28 Aug 2025
- Function/Business Area

Customer Service
- Location

Meerut
- Job Responsibilities

  1. Implement & govern delivery of Service Managers & other support

    systems for respective geography
  2. Execute process for troubleshooting, complaint management &

    escalations at accounts
  3. Performance monitoring and management to meet service SLAs for

    support
  4. Own RCA & RCF for state level delivery failures
  5. Continuous improvement in processes for better customer & site-owner

    experience
  6. Identify and drive systematic improvement plans to provide uniform

    service experience
  7. Deploy field operational processes and policies related to services

    and drive SLA & delivery through field support team
  8. Effective liaison with CFT - Sales, Networks, FSA, B&P functions and

    other geography and business teams
  9. Drive self care penetration and reduction of calls at BSS
  10. Own the process & legal compliance at state
  11. Delivery of national programs & projects
  12. Own account communication, including vernacular scripts creation and

    execution
  13. Training & Development activities for team
  14. Education Requirement

Any Post Graduation - MBA preferred
- Experience Requirement

12 to 15 years
- Skills & Competencies

  1. Analytical and problem solving ability
  2. Process orientation
  3. Interpersonal and relationship skills
  4. Action Orientation
  5. Process execution management
  6. Interpersonal and relationship skills
  7. Action Orientation
  8. Business Alignment
  9. Location Map : Meerut

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