Senior Manager – Business Systems

4 days ago

Bengaluru, Karnataka, India BHiVE Workspace Full time ₹ 12,00,000 - ₹ 36,00,000 per year

BHIVE Workspace

Bangalore

Referral Category: Category 2

9-12 Years

MBA / PGDM or relevant master's in Technology Management preferred, MP / ITIL / Zoho Certified Professional preferred

Job Details

Job Summary: The Senior Manager will translate business needs into functional workflows, lead hands-on implementation of Zoho ERP and related applications, and drive automation across Finance, Sales, Projects, and Procurement. This is a tactical, execution-heavy role focused on bridging business process gaps, managing vendor coordination, and ensuring timely delivery of system improvements.

Key Responsibilities:

1. Implementation & Process Automation:

  • Own hands-on configuration and implementation of Zoho ERP and related modules.

  • Define workflows, data models, and test cases; manage BRD creation, UAT, and user adoption.

  • Build reusable automation components for lead routing, fitment, renewals, and approvals.

2. Integration & Data Management:

  • Maintain integration inventory (APIs, middleware, and data synchronization).

  • Work with internal tech teams and vendors to ensure stable interfaces across platforms.

  • Support the creation of dashboards, KPI tracking, and business intelligence workflows.

3. Operational Reliability:

  • Manage Tier-1 application support and escalation workflows.

  • Track SLAs, uptime, and vendor compliance.

  • Support cybersecurity hygiene, patching, and user access protocols.

4. Collaboration & Training:

  • Conduct training and documentation for end-users across departments.

  • Coordinate UAT and change management during rollout phases.

  • Support the Head in aligning implementation with architectural standards.

Qualifications and Skills:

  • 10–14 years in ERP/CRM implementation and business process automation.

  • Hands-on expertise with Zoho Suite, HubSpot, Exotel, Jira, Confluence, Zapier/API integrations.

  • Working knowledge of enterprise architecture and cybersecurity principles.

  • Strong analytical, documentation, and communication skills.

  • PMP / ITIL / Zoho Certified Professional preferred.

  • Good understanding of enterprise technology architecture and cyber security.

Organizational Overview

About BHIVE Group

The BHIVE Group stands at the forefront of revolutionizing managed offices & enterprise coworking spaces, while democratizing investments in Bengaluru.

BHIVE's Mission: The BHIVE Group's mission is to be amongst the most loved and admired real estate companies of India by 2033

BHIVE's Vision: BHIVE Group envisions helping people live a better quality of life. Anything that we do will have people and quality of life in mind.

We Care For You

Benefits: At BHIVE, we are committed to providing more than just a paycheck—we strive to create a supportive and rewarding work environment where employees feel valued, empowered, and motivated to excel. Our comprehensive benefits package includes

We're a passionate, youthful, and vibrant team, located in the heart of the city's bustling Central Business District Equal Opportunity

Employer: BHIVE proudly stands as an Equal Opportunity Employer – By Choice. We firmly believe that we are most effective in helping our associates, customers, and the communities we serve, lead better lives when we genuinely understand them. This involves recognizing, respecting, and valuing diversity in terms of unique styles, experiences, identities, ideas, and opinions while fostering inclusivity for all individuals.

Impactful Work: Joining BHIVE means contributing to a real impact on the startup ecosystem in India.

Employee Referral Policy

If you refer a candidate, you stand to win exciting prizes.

Category: Referral Category 2

Department

COO's Office

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