Level 1 IT ServiceDesk Technician
2 days ago
Location: Kochi, Kerala, India.
Permanent, Full Time.
Shift Hours: Morning Shift (6.30am - 3.30pm)
About Us:
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.
Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.
Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.
About the role:
We are seeking a dedicated and customer-focused Level 1 Service Desk Technician to join our IT team in Kochi, India. The ideal candidate will be responsible for providing first-line technical support to our users, ensuring that IT issues are assigned, resolved, and escalated promptly and efficiently.
This role requires working shift hours to provide extended support for our global teams.
The emphasis is placed on delivering exceptional customer service and maintaining a high level of user satisfaction.
Build Your Career with Cyncly in Kochi
Kochi is Cyncly's newest hub, opening doors to exciting career opportunities across diverse functions. Here, you'll collaborate with global experts, engage in innovative projects, and grow in a culture that values innovation, flexibility, and continuous learning. With access to top mentors, excellent learning resources, and a flexible and autonomous working environment, you'll have everything you need to thrive.
Key Responsibilities:
- Provide First-Line Support : Respond to all incoming service requests and ensure appropriate action, including troubleshooting, resolution, and escalation to senior resources.
- Request Management : Create, review, assign, and prioritize requests in the service desk system, ensuring accurate and timely updates to meet SLA targets.
- Troubleshooting : Diagnose and resolve hardware, software, and network issues for end-users.
- User Assistance and Education : Assist users with IT-related queries and provide guidance on using IT systems and applications.
- Escalation : Escalate complex issues to higher-level support teams as necessary, ensuring proper documentation and follow-up.
- Documentation : Create and maintain user-focused solution articles, FAQs, How-To guides, and standard operating procedures (SOP) to enable user self-help and consistency in IT service desk operations.
- Security Measures : Adhere to and promote security best practices to protect user data and IT infrastructure.
- Technology Trends : Stay updated on the latest technology trends and advancements to provide informed support.
Qualifications:
- Education : A diploma or degree in Information Technology, Computer Science, or a related field.
- Language : Proficient in written and spoken English.
- Experience : 1-2 years' experience in an IT service desk or technical support role. Experience with FreshService is a strong asset.
Technical Skills:
- Strong and demonstrated knowledge of Microsoft 365 and MS Teams.
- Experience with various laptop and desktop Microsoft and Mac Operating Systems.
- Understanding of basic troubleshooting, including general IT hardware such as laptops, desktops, network, WiFi, and Bluetooth.
- Familiarity with service desk software and remote support tools.
- Certifications: ITIL, CompTIA A+, or other relevant certifications are a plus.
- Soft Skills: Excellent communication, problem-solving, and customer service skills.
- Customer Service: Strong customer service orientation with the desire to take ownership of issues to ensure an exceptional end-user experience.
- Team Player: Ability to work effectively in a global team environment.
Working for us:
We are a dynamic and innovative company that still holds onto our founding ethos of collaboration, openness, and commitment to excellence. We have big ambitions, and we are moving fast to reach them through our biggest asset – our people.
You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.
Our teams recognize that all people come with a wealth of experience and talent beyond just the technical requirements of the position. Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage candidates from all backgrounds to apply to our roles.
Come and join an international and motivated team in a growing technology company.
-
Trainee Technician\Technician
5 days ago
Cochin, Kerala, India Vista Driveline Motors Pvt Ltd Full time ₹ 1,80,000 - ₹ 3,00,000 per yearWe are hiring Technicians for Marine and Hydraulics divisionExperience: 1-2 yearsFreshers also preferredImmediate Joining preferredJob Type: Full-timePay: ₹18, ₹25,000.00 per monthBenefits:Health insuranceProvident FundExperience:total work: 1 year (Preferred)Work Location: In person
-
CCTV Technician
2 days ago
Cochin, Kerala, India I HUB DIGITAL TECHNOLOGIES PVT. LTD Full time ₹ 1,80,000 - ₹ 2,40,000 per yearJob Title: CCTV TechnicianExperience Required: 1 to 2 YearsSalary: ₹15,000 – ₹20,000 per monthJob Type: Full-timeLocation: KochiJob Description:We are looking for a skilled and motivated CCTV Technician with 1 to 2 years of experience to join our team. The ideal candidate should have hands-on experience in installing, maintaining, and troubleshooting...
-
Solar technician
2 weeks ago
Cochin, Kerala, India Hopezen International Private Ltd Full time ₹ 2,16,000 - ₹ 2,64,000 per yearJob Title: Solar TechnicianLocation: KalamasserySalary: ₹18,000 – ₹22,000 per monthExperience: Minimum 1 yearJob Description:We are looking for a skilled Solar Technician to join our team in Kalamassery. The ideal candidate should have hands-on experience in solar system installation, maintenance, and troubleshooting.Key Responsibilities:Install,...
-
Lab Technician
5 days ago
Cochin, Kerala, India AIIN Cafe Full time ₹ 1,20,000 - ₹ 1,80,000 per yearVivid Diagnostic Centre is Kerala's leading chain of diagnostic centres, known for our commitment to quality and excellence in healthcare services. Our centres are NABL accredited and ISO certified, ensuring the highest standards of diagnostic accuracy and patient care.We are currently seeking experienced and enthusiastic professionals to join our team as...
-
Senior CCTV Technician
7 days ago
Cochin, Kerala, India SyamaDynamic IT Services Pvt. Ltd. Full time ₹ 1,80,000 - ₹ 2,70,000 per yearPosition: CCTV TechnicianCompany: Syama Dynamic Integrated Services PVT. LTD.Location: KeralaJob Type: Full-TimeJob Summary:We are seeking a dedicated and motivated CCTV Technician to join our team. The idealcandidate will assist in the installation, maintenance, and troubleshooting of CCTV systems.Key Responsibilities: Installation:o Installation of CCTV...
-
Mobile Technician
2 weeks ago
Cochin, Kerala, India We Tech Automation Full time ₹ 1,20,000 - ₹ 1,80,000 per yearWe are looking for an experienced and skilled Mobile Technician with strong knowledge in diagnosing, repairing, and servicing a wide range of smartphones. The candidate should be able to handle both hardware and software issues with efficiency and accuracy.Key Responsibilities:Diagnose and repair hardware and software issues in smartphones (Android &...
-
Electrical Technician
2 days ago
Cochin, Kerala, India KALITE Full time ₹ 1,80,000 - ₹ 3,00,000 per yearWe are looking for a skilled Residential Electrical Wiring Technician to join our team. The technician will be responsible for installing, repairing, and maintaining electrical wiring systems in homes. This includes working on new construction projects, renovations, and service calls. The ideal candidate has a strong understanding of residential electrical...
-
ELV Technician
2 weeks ago
Cochin, Kerala, India Bisintech IT Solutions PVt Ltd Full time ₹ 3,32,652 - ₹ 3,99,984 per yearDate posted: 24 July 2025Pay: ₹15, ₹25,000.00 per monthJob description:Job Summary:We are seeking a skilled and detail-oriented CCTV / ELV Technician to install, maintain, and troubleshoot ELV (Extra-Low Voltage) systems, including CCTV, access control, public address systems, intercoms, and structured cabling. The ideal candidate should have a solid...
-
CCTV Technician
6 days ago
Cochin, Kerala, India Trionet Info Solutions Full time ₹ 2,00,000 - ₹ 2,40,000 per yearCompany Name: TRIONET INFO SOLUTIONSJob Location: ErnakulamSalary: Up to ₹ Other AllowancesJob Summary:We are hiring a CCTV Technician with a strong interest and skills in surveillance, networking, and related fields.Qualifications:Experiance- 1-5 year experianceExposure in CCTV, Acces control, Net workingMust possess a valid driver's license and own a...
-
Microwave Oven Technician
2 days ago
Cochin, Kerala, India Jeevees Consumer Services Private Limited Full time ₹ 21,000 - ₹ 25,000 per yearJob DescriptionPosition - Microwave Oven TechnicianLocation - Aluva, KochiSalary Inhand - 21K p.m. to 25K p.m. PF + Mediclaim +Petrol AllowanceEducation - 10th/12th/ /ITI /Diploma/GraduationExperience yearsBike and DL Mandatory.To Install, Diagnose, Repair, and Maintain Microwave OvenJob Type: Full-timePay: ₹21, ₹25,000.00 per monthBenefits:Health...