Senior Manager, Business Systems

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients' business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

A Brief Overview

We are seeking a dynamic Senior Manager, Salesforce Delivery & Architecture to lead and inspire a high-performing impact team of Salesforce Administrators, Business Analysts, Developers, and Solution Architects. This pivotal leadership role will be responsible for overseeing the end-to-end delivery of scalable, secure, and high-impact Salesforce solutions that empower our Go-To-Market (GTM), Service, and Revenue Operations organizations. As a strategic technology leader, you will shape platform vision, drive roadmap execution, and foster a culture of innovation, operational excellence, and continuous improvement. Working in close partnership with executive stakeholders, product owners, and cross-functional teams, you will translate complex business objectives into transformative Salesforce capabilities—ensuring the organization remains agile, data-informed, and future-ready.

What you will do

• Leadership & Team Development
• Lead, coach, and scale a multidisciplinary Salesforce team, promoting accountability, innovation, and technical excellence.
• Define and track OKRs and KPIs to drive high performance and professional growth.
• Champion continuous learning and certification, ensuring the team evolves with platform capabilities and strategic business needs.
• Strategic Delivery & Architecture
• Co-own and execute the Salesforce delivery roadmap in partnership with peer leaders, spanning Sales Cloud, Service Cloud, Experience Cloud, CPQ, and integrated marketing and analytics solutions.
• Serve as a domain lead for specific platform areas while contributing to a unified, scalable architecture and coordinated delivery strategy across the Salesforce portfolio.
• Ensure solutions are delivered on time, within budget, and to specification through Agile and hybrid methodologies.
• Promote best practices in DevOps, test automation, scalable design, and change management.
• CRM Platform Oversight
• Oversee configuration, customization, and administration of the Salesforce platform to ensure it aligns with business processes, enhances user productivity, and supports enterprise goals.
• Guide business analysis efforts to identify opportunities for process automation, efficiency, and digital optimization within the CRM ecosystem.
• Lead integration strategy and execution to ensure data integrity, seamless system interoperability, and enterprise scalability.
• Enforce governance policies, security protocols, and compliance standards (e.g., SOX, GDPR, CCPA) to maintain a secure and audit-ready platform.
• Stakeholder Engagement
• Serve as a trusted technology advisor to business and executive stakeholders, translating strategic vision into actionable, technical solutions.
• Collaborate with Program and Project Management leadership to align delivery cadence, backlog prioritization, and stakeholder communications.
• Operational Excellence
• Drive continuous improvement and platform evolution aligned with business growth, emerging technologies, and industry trends.
• Monitor platform KPIs to identify areas for performance optimization, enhanced usability, and increased business value.
• Performs other duties as assigned
• Complies with all policies and standards

Education Qualifications

• Bachelor's Degree Computer Science, Engineering, or related field required
• Master's Degree especially for candidates who bring a strong blend of technical depth and strategic business insight. preferred

Experience Qualifications

• Typically 5+ years of people leadership experience, with a proven ability to inspire and grow technical teams.
• Typically 5+ years managing CRM or enterprise business systems.
• Typically 8+ years
  • Demonstrated success managing cross-functional Salesforce delivery teams.
• Deep knowledge of Salesforce architecture and tools (Apex, Lightning, Flows, APIs).
  • Proficient in Agile methodologies and collaboration tools (JIRA, Confluence).
• Strong communication, stakeholder management, and relationship-building skills.
• Adept at navigating high-volume, deadline-driven environments with cross-functional complexity.
• Proven ability to lead through change with flexibility, empathy, and clarity.
• Proficiency in the Microsoft Office Suite of applications.

Skills and Abilities

• Strong knowledge of enterprise-level business systems, such as ERP, CRM, HRIS, or financial systems. Experience with implementing and managing cloud-based systems is desirable.
• In-depth understanding of business processes and the ability to translate business requirements into technical solutions.
• Excellent leadership and management skills, with the ability to motivate and inspire a team towards achieving goals and objectives.
• Strategic thinker with the ability to align technology solutions with business needs and future growth plans.
• Strong collaboration and communication skills, with the ability to effectively engage with stakeholders at all levels of the organization.
• Project management expertise, with the ability to manage multiple projects, prioritize tasks, and meet deadlines.
• Analytical mindset and problem-solving abilities, with a focus on continuous improvement and innovation.
• Knowledge of change management principles and experience leading change initiatives within a complex organizational environment.
• Familiarity with data management principles, reporting tools, and data analysis techniques.
• Understanding of compliance requirements, data privacy regulations, and security best practices.

Work Environment

• Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
• This position is 100% in office.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact to request such an accommodation.