Front Office Associate

3 days ago

Udupi, Karnataka, India Scylla -Luxury Resort & Spa Full time ₹ 1,92,000 - ₹ 2,40,000 per year

Job description:

Primary Duties:

  • Greet and Welcome Guests/Clients
  • Provide a warm and professional greeting
  • Make a positive first impression
  • Check-In and Check-Out Procedures
  • Handle guest arrivals and departures efficiently
  • Verify identification, confirm reservations, and issue room keys (for hotels)
  • Process payments and provide receipts
  • Answer Phones and Emails
  • Respond to inquiries and direct calls appropriately
  • Take and relay messages
  • Provide information about the company or property
  • Manage Reservations and Appointments
  • Book rooms, appointments, or meetings using booking software
  • Update calendars and schedules
  • Handle Guest Complaints and Requests
  • Provide prompt solutions or escalate issues to the appropriate department
  • Arrange amenities, services, or special requests
  • Maintain Records and Reports
  • Keep accurate records of guest stays or visitor logs
  • Prepare daily activity or occupancy reports
  • Coordinate with Other Departments
  • Communicate with housekeeping, maintenance, security, etc.
  • Ensure guest needs are met in a timely manner

Administrative & Technical Tasks:

  • Operate front desk software, POS systems, or office equipment
  • Maintain cleanliness and organization of the reception area
  • Monitor access to the building or guest areas (if needed)

Key Skills and Traits:

  • Excellent communication and interpersonal skills
  • Professional appearance and demeanor
  • Multitasking and time management
  • Problem-solving ability
  • Familiarity with office or hotel management software (e.g. OPERA, Microsoft Office)

Job Types: Full-time, Permanent, Hotel experience only

Job Types: Full-time, Permanent

Pay: ₹12, ₹20,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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