Associate, L2 Monitoring

Full Time
Bangalore, IN

Innovate with Benchmark Gensuite as an Associate, L2 Monitoring.
Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark 
Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you'll be 
helping customers throughout the business community empower informed decision making, improve 
employee safety, and lessen their environmental footprint while creating a culture that values diversity, 
equity, and inclusion. Join us and help make the corporate world better for the planet and better for its 
employees.

Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG
digital transformation software solutions that enable cross-functional performance excellence, enhance 
businesses' sustainability efforts, and help them achieve their ESG goals. With our incredible global team, 
the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new 
technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite mean 
you will continuously use and evolve your skills to develop fresh ideas and initiatives.

Benchmark Gensuite Benefits
At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular teambuilding events, and off-cycle reviews to promptly give excellent performers their due. With engaging 
team activities including happy hours and exciting virtual events, we actively encourage our teams to 
connect and build a strong, supportive, and fun rapport Our Benchmark Gensuite Team Member 
Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive 
space, bringing together team members who share a common identity and empowering them to voice 
their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine 
our collective creativity and passion to meet and exceed the expectations of our customers.

About Benchmark Gensuite
Benchmark Gensuite enables companies to implement robust, cross-functional digital systems for EHS, 
Sustainability, and ESG Reporting through a unified digital platform—locally, globally and across diverse 
operating profiles.
With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, 
the Benchmark Gensuite platform has helped companies worldwide manage their EHS, Sustainability; 
Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two 
decades; and now organically integrated with cutting-edge ESG disclosure reporting and management 
solutions. Join over 3 million users that trust Benchmark Gensuite with their software system needs and 
benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, 
and collaborative innovation

Job Overview
The L2 (Level 2) Server Monitoring Engineer is responsible for proactively monitoring, troubleshooting, 
and supporting critical IT server infrastructure, ensuring the availability and performance of servers, 
systems, and services. The role involves responding to incidents, performing in-depth analysis, resolving 
complex issues, and escalating problems to higher-level support when necessary. This position requires 
technical expertise, problem-solving skills, and a customer-focused mindset.

Key Responsibilities

• Proactively monitor server health, performance, and system logs to detect anomalies or 
performance degradation using monitoring tools.

• Analyze and troubleshoot server issues to identify root causes and resolve them promptly.

• Conduct root cause analysis (RCA) for significant incidents and outages and document findings to 
improve incident resolution times.

• Act as a critical point of contact for server-related incidents, providing detailed updates to 
stakeholders, including end-users and senior management.

• Provide technical support and mentorship to junior engineers and other team members.

• Collaborate with other teams (e.g., L3 engineers, database administrators, and network 
specialists) to resolve complex issues.

• Identify recurring issues and provide insights for long-term solutions.

• Respond to alerts related to server issues, including CPU, memory, disk, network utilisation, and 
availability.

Key Qualifications

• 1-2 years of experience in IT server administration, support, or monitoring.

• Experience in Windows Server OS and Linux will be an addon

• Familiarity with AWS, SQL, Splunk or other troubleshooting tools

• Understanding network protocols (TCP/IP, DNS, HTTP, etc.).

• Experience with server monitoring tools

• Proven experience in incident management and troubleshooting server-related issues.

Working Conditions

• Full-time position with occasional on-call support, especially during critical incidents or 
maintenance windows.

• Shift work may be required to ensure 24/7 server monitoring and support (rotational shift)