Digital QA Analyst

Pyramid:Marketing & Digital 

Department: Site Merchandising

Job Title: UI Quality Assurance Analyst

JOB DESCRIPTION

About us:

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. At Target, we have a timeless purpose and a proven strategy and that hasn't happened by accident. Some of the best minds from diverse backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target's global team and has more than 4,000 team members supporting the company's global strategy and operations.

Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values diverse backgrounds. We believe your unique perspective is important, and you'll build relationships by being authentic and respectful. At Target, inclusion is part of the core value. We aim to create equitable experiences for all, regardless of their dimensions of difference. As an equal opportunity employer, Target provides diverse opportunities for everyone to grow and win

Right along with Target's distinctive retail brand, we are constantly improving and innovating our digital shopping experience. Are you ready to excel in the fast-changing retail environment? Are you a customer service enthusiast who's curious about the guest and can see the shopping journey through their eyes? Then you'll have success on the Digital Strategy & Platform team, whose goal is to offer guests a seamless online shopping experience across our platforms—including and the store network's fulfillment capabilities. Here, you'll collaborate to create and implement the digital strategies that enrich the online experience through the right mix of personalization, simplicity, and intuitiveness. Your ideas will support Target in complementing the beloved in-store shopping interaction with a convenient, reliable, and instantly gratifying digital experience.

A role with Site Merchandising Operations means consistently delivering and implementing digital content, and providing scaled and efficient digital content management solutions. Here, you'll have an opportunity to manage end-to-end digital site and app content and drive timely, high-quality content launches and refreshes. Your work will help establish clear accountabilities and evolve the workflow to simplify business processes. Bring your creative ability to identify new capabilities and dynamic solutions, and balance your vision with your business process skills to advance the effectiveness of our tools and enablers. Your talent for execution will be key to bringing new digital experiences and site merchandising capabilities to life.

As a Digital QA Analyst  you will make connections between Business-Creative-Technology Teams. As part of the Quality Assurance team, you will be responsible for validating content across Web, App and other channels, Roundel, UX as well as tracking, reporting and fixing the issues/bugs from an end-user's perspective. The QA checks need to be carried out across multiple Web Browsers, Operating Systems and Devices (Mobile, Tablet, Desktop) by keeping the Quality quotient high and adhering to daily deliverable timelines. 

Operational & Business Support

• Partners with Stakeholders, Producing and creative agencies to understand business objectives and final creative experience to help create quality guest experience.
• Knowledge of Brand guidelines / Style guide and efficient adherence across channels
• Communicates & builds inputs to content development partners based on final experience  deliverables.
• Liaises with cross-functional partners to drive efficiency and continuous process improvement.
• Critical Thinking to RCA & Lead issue identification and derive ways and methods to avoid issues proactively.
• QA checks need to be carried out across multiple Web Browsers, Operating Systems, Devices (Mobile, Tablet and Desktop) and Compatibility testing by keeping the Quality quotient high and adhering to daily deliverable timelines.
• Documentation of issues: Logs issues (build or technical), executes fixes (as needed) and monitors status. 
• Document processes and best practices
• Holds feedback sessions with stakeholders as consult (provide context/reinforce change guidelines)
• Prioritizes and manages multiple projects simultaneously with varying levels of definition across Site Merch, Content and Creative
• Conducts live site QA and fix for special events (as needed basis)
• Supports war room support for peak.
• Participates in captainships and stretch assignments. 
• Provide data analysis, deliver insights and monitor trends

Technical Responsibilities: 

• Thorough knowledge of all Digital tools and platforms
• Identifies and proposes solutions for improvement in tools, processes, experiences, and partner communication.
• Leads QA for new code releases for UX teams and track bugs.
• Develop and implement automation for the existing and new QA process using real time tools and technology (Selenium/UFT/Protractor/Relevant tools)
• Create detailed comprehensive and well-structured test cases and test scenarios.
• Develop internal test planning and schedules.
• Shows curiosity to understand new feature roll out. Researches and learns new interactive development and technologies (as needed) and networks with experts to      be in-par with Industry Standards and architecture changes.
• End to end Technical/application testing for projects undertaken by UI engineering team. Example Stencil, , Multiplai & Elevate

About you: 

Requirements:

• Graduation in Business Administration / Engineering with relevant experience
• 3+ year's experience in both Manual & Automation QA
• Experience working on Issue / Bug tracking tools (JIRA, BugZilla, etc.)
• Strong guest focus with a good understanding of Guest mindset for Online Browsing
• Ability to multi-task
• Analytical and critical thinking skills
• Exceptional communication and organizational skills
• Should be flexible in terms of stretch assignments / weekend support.
• Adapt to new business requirements, timelines.
• Learn new technologies and optimize processes.

• Automation testing experience
• 2+ years of interactive development work experience
• 1+ years of leading multi-developer interactive projects
• Education in Computer Science, Business, Marketing, Graphic Design
• Experience in Publishing, e Commerce, Retail, Mobile, Direct Marketing, Marketing Agency and Direct Marketing