
Cluster Quality Manager
13 hours ago
We are looking for a skilled Cluster Quality Manager to join our team in the hospitality industry. The ideal candidate will have a strong background in quality management and assurance, with excellent communication and leadership skills.
Roles and Responsibility
- Develop and implement comprehensive quality control processes to ensure high standards of service delivery.
- Conduct regular audits and inspections to identify areas for improvement and provide feedback to staff members.
- Collaborate with other departments to develop and implement effective quality control procedures.
- Analyze customer complaints and feedback to identify trends and areas for improvement.
- Develop and maintain quality control documentation and records.
- Train and coach staff members on quality control procedures and best practices.
Job Requirements
- Proven experience in quality management and assurance, preferably in the hospitality industry.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work effectively in a fast-paced environment and prioritize tasks.
- Strong analytical and decision-making skills, with attention to detail.
- Familiarity with quality control software and systems is desirable.
- Any graduate degree from a recognized institution.
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