Program Manager
1 week ago
Role & responsibilities
- Manage Inbound, Outbound & Chat processes for Inside Sales, ensuring efficiency and performance.
- Lead and mentor a team of Inside Sales Representatives, driving productivity and engagement.
- Conduct call listening, team coaching, and triangulation calls to enhance service quality.
- Manage sales pipeline and drive ROI, ensuring alignment with business objectives.
- Coordinate with internal teams (Training, HR, Tech, etc.) for seamless operations.
- Conduct weekly cadence meetings with internal and external stakeholders.
- Ensure partner engagement & management for business growth.
- Define and track daily, weekly, and monthly targets for the team.
- Own P&L responsibility for the program, ensuring profitability and efficiency.
- Continuously enhance processes and strategies for improved sales performance
Preferred candidate profile
- Industry Experience: Proven track record in sales management, telesales, or contact centre leadership in the computer hardware industry.
- Minimum 15+ years of experience where 7+ years of experience into BPO industry and has managed b2b inside sales process
- Leadership & Motivation: Ability to train, inspire, and drive Inside Sales teams to achieve targets.
- Customer Service Excellence: Strong focus on client satisfaction and relationship management.
- Organizational & Analytical Skills: Ability to delegate tasks, track sales goals, and optimize workflows.
- Communication: Fluent in English & Hindi, with excellent interpersonal skills.
- Technical Knowledge: Solid understanding of Laptop/Desktop products & solutions.
Preferred Qualifications:
- Any Graduate Degree.
- Experience in Contact Centre for Inbound/Outbound/Chat -Sales process.
- Proficiency in CRM tools & sales automation platforms
If anyone is interested, Please share your resume on below contact details;
Email id:-
Best Regards,
Himanshu Kumar
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