IT Infrastructure and Peripheral Application Head

Roles and Roles & Responsibilities:

IT Infrastructure Management:

• Oversee IT infrastructure connectivity across India, ensuring seamless integration and high availability for the SAS-based application platform, including network management, cloud services, and hardware/software provisioning to support business operations in key regions like Andhra Pradesh, Telangana, and Karnataka, including new branch roll out with team and its connectivity needs with Cloud as well as central office. Creating DC and DR set up at appropriate time as per regulatory need.

IT End-User Support:

• Manage team of IT support officers for end-user support services, including helpdesk operations, device management, troubleshooting, and training to ensure minimal downtime and enhanced productivity for employees across the organization.
• Do evaluation of Managed Service assignment vendor, Finalize the Total Cost of Ownership and transfer the same to identified vendor for better TAT on IT support services as per Service Level Agreement. Reduce the resources at Branches and replace them with Managed Service arrangements.

Implement Peripheral IT Application Projects:

• Oversee and execute peripheral IT application projects, including implementation and integration of systems like HRMS, IT Ticketing System, IDAM, CRM Service, AML, ALM, Legal (Provakil) application and other business-supporting applications to enhance operational efficiency.

Governance Framework:

• Establish and monitor an auditable IT governance framework, including assisting the CTO to set up / strengthen Change management process, Change Approval Board and Solution Architecture Board, cost approval process and be consistent with regulatory / RBI master directions.
• Work closely with Application Leads and CTO to set up processes for the same. Help CTO to Create of auditable Governance framework by creating a PMO office by aligning with application / project managers

IT Policies & Compliance:

• Develop, implement, and update policies (e.g., IT Policy, IT outsourcing, IT change management process, data security, business continuity Management, digital lending, cybersecurity) aligned with RBI guidelines, adapting to regulatory changes and executing required updates.

IT budget:

• Preparing and keeping a track of IT Budget consumption as per approved Budget visa vi Actual Consumption. Aligning with respective IT Application leads to ensure that compliance to Budget is tracked in detail.

IT Infra & Peripheral Application Project Program Management:

• Implement various IT infrastructure related initiatives by having strong Governance around the same with vendor to CTO
• Ensure existing IT Infra Architecture and Product capabilities are used & enhanced as per available tools in the market and available Budget
• Be a mentor for IT Infra team and End user Support team and groom them
• To work closely with CTO to implement best practices, automate and digitize the Technology Stack
• Carry out various POCs and ensure that automation initiatives are successful before implementing the same.
• Carry out Peripheral Application implementation like CRM Customer Service, Feedback management, AML, ALM, Low Code Platform of Zoho etc.
• Collaborate with the CTO and cross-functional teams (e.g., Infosec, Risk, Compliance) to ensure compliance of various initiatives like DPDP, Aadhar masking, IDAM, AD, ZTN, infra security related initiatives
• Manage CAPEX/OPEX budgets for IT infrastructure & Governance, Peripheral Application projects, ensuring cost control and budget adherence.
• Stay abreast of industry trends in NBFC regulations,
• Define KPIs for IT Infra, Cloud related performance, user adoption, and system reliability, using data analytics to measure success and drive continuous improvement
• Track Cloud cost to ensure it is optimally used to ensure cost does not increase.

Governance:

• Ensure that IT Governance to Sr Management is conducted while implementing IT Infrastructure, Security related initiatives
• Conduct regular Governance of IT Infra programs with vendors and measure KPI of the vendor

Strategy and Planning

• Plan and implement, Revamp IREP IT Infrastructure in gradual manner to make compliant and robust from security perspective.
• Manage CAPEX/OPEX budgets for IT Infra related initiatives, ensuring cost control and ROI-driven decisions as per allocated Budget
• Stay abreast of industry trends in NBFC regulations
• Define KPIs for application performance, user adoption, and system reliability, using data analytics to measure success and drive continuous improvement.
• Evaluate vendor agreement and ensure IREP rights are protected by ensuring all clauses along with legal team

Team Management and Leadership

• Lead and mentor a team of 5 (3 IT Infra members, 3 Peripheral Application team & 3 Zoho Team members) & Vendor Implementation team including
• Foster a collaborative environment, conducting agile ceremonies for Governance adherence
• Manage vendor relationships and external partners for outsourced development or integrations.
• Ensure compliance with internal audits, regulatory requirements (e.g., RBI guidelines for NBFCs), and data security & infra security standards.

IT Infra Program Management and Solution Design:

• Oversee the implementation team for IT infra initiatives along with Solution Design as per security framework

Development and Delivery

• Drive the end-to-end lifecycle of IT infra projects, from ideation to launch, including prototyping, POC, testing, and post-launch feedback loops.
• Monitor system health, troubleshoot issues, and coordinate via support teams for incident resolution and user support.

Stakeholder Engagement

• Engage with Function Heads, C- Suite members, business heads, and external stakeholders to align applications with business needs and gather feedback.
• Present progress updates, roadmaps, and impact metrics in executive reviews.
• Collaborate with Data Science and Analytics teams to integrate insights into applications for better decision-making.

Domain and Soft Skills:

Domain Skills:

• Expertise in IT infra. Understanding of Lending Business and compliance, Security needs of an NBFC
• Familiarity with regulatory frameworks (RBI, Basel norms) is important

Soft Skills:

• Strong leadership, communication, and stakeholder management skills, with experience engaging C-suite.
• Problem-solving aptitude, adaptability to fast-paced environments, and a customer-centric mindset.
• Ability to drive innovation while ensuring regulatory compliance and risk mitigation.

Work Experience:

• 16+ years in IT, with proven expertise in building and managing IT Infra, End User Support, Cloud Initiatives, Migration to Cloud and Infosec compliance along with Governance set up for mid-size NBFC
• 8+ years in leadership roles, managing multi-disciplinary teams in NBFC/Banking environments.
• Hands-on experience in digital transformation, cloud migrations, and launching new IT Infra product from scratch.
• Managing various communication devices like meeting room Video Conferencing set Up, Branch roll out etc.
• Track record of delivering projects on time/budget, with quantifiable impacts like cost savings, TAT reductions

Educational Qualification(s):

• Master's degree in computer science, MCA, BSC IT, B. Com with CDAC/ MBA IT, MBA IT / Systems with PMP, CISA, Agile scrum will be added advantage.
• Certifications in Banking/Financial Markets & Digital Transformation preferred along with Agile Scrum, PMP, DevOps framework and Cloud certifications will be added advantage.

Preferred Certifications:

• ITIL V3
• AWS, Azure related certification