Manager - Microfinance

Job Purpose

Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management.

- Own team members of his / her branch on people metrics and drive all compliances as required for the branch

Duties and Responsibilities

- Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day
- Ensure execution of the defined activity plan for customer visits by the team during the day
- Detailed Supervision and monitoring of branch, do huddles with team, understands and resolves pain areas.
- Attend Center Meetings and meet customers.
- Conduct Group Recognition tests basis operating model
- Track and facilitate disbursements as planned for the day and month
- Ensure 100% compliance of all business policies and SOPs for the branch
- Assists in Collections cases in higher buckets, works with teams and jointly visits customers in the location
- Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant
- Ensuring critical parameters like lead to login are executed as per matrix.
- Meets customers regularly in the location and manage health and quality of portfolio as per defined targets
- Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively

Major Challenges

- Employee Attrition
- Portfolio quality and monitoring, manage portfolio as per defined targets
- Compliance on all business parameters, zero audit findings for the branch

Required Qualifications and Experience

a).

- Qualifications:

Graduation

b).
- Work Experience:

4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager