Observability Engineer

About Us
Role Summary We are looking for a skilled Observability Engineer to join our IT Operations team. The ideal candidate will have hands-on experience with infrastructure and application monitoring tools, incident management platforms, and cloud monitoring. This role will focus on managing and optimizing our observability platforms, ensuring proactive monitoring, and enabling faster incident detection and resolution.   Observability Engineer will be a part of Operation Center team, which is dedicated in maintaining the reliability, availability, and performance of mission-critical IT systems. As part of this dynamic group, observability engineers ensure end-to-end system visibility by implementing correct observability posture. The team collaborates cross-functionally with DevOps, SRE, Application, and Security units to proactively detect, diagnose, and resolve incidents leveraging advanced analytics and automation for proactive incident management and performance optimization. What you will do

• Manage, configure, and optimize Logic Monitor for infrastructure and application monitoring, with a focus on migrating to Zabbix.
• Administer AWS CloudWatch for monitoring cloud resources.
• Integrate monitoring tools with PagerDuty for effective event management.
• Design, implement, and fine-tune monitoring dashboards, alert rules, and notification policies.
• Develop best practices for alert tuning to reduce noise and improve proactive alert posture.
• Collaborate with application, DevOps, and infrastructure teams to ensure monitoring coverage.
• Automate repetitive monitoring tasks and alert configuration using scripts (Python, Bash, PowerShell, etc.).
• Identify and implement opportunities to improve observability posture and reduce MTTA/MTTR/MTTD.

What you will bring

• 3–6 years in observability/monitoring engineering roles.
• Strong expertise in Zabbix (architecture, deployment, customization, API usage).
• Applications, Synthetic and Rum monitoring configuration.
• Hands-on with Infrastructure as Code tools (Terraform, Ansible, or similar).
• Strong automation/scripting skills (Python, Bash, or PowerShell).
• Experience with Logic Monitor is a plus.
• Experience integrating monitoring tools with PagerDuty (or similar incident platforms).
• Solid understanding of infrastructure monitoring for Windows, Linux, networking, Applications and cloud.
• Good knowledge of AWS CloudWatch for cloud resources monitoring.
• Develop and maintain dashboards, alerts, and automated responses to proactively detect and resolve issues before they impact users.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and cross-team collaboration skills.
  

Desirable:
Bachelor's/Master's degree in computer science/technology with excellent communications skillsExperience with Zabbix API for automation and custom integrations.Knowledge of database management for Zabbix backend.Familiarity with containerized monitoring setups (Docker/Kubernetes).Exposure to AIOps or event correlation platforms.Understanding of ITIL frameworkDemonstrated success in deploying and managing monitoring tools and observability solutions at scale. #LI- Remote #B1
Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos? ·   Sophos operates a remote-first working model, making remote work the primary option for most employees However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. ·   Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit ·   Employee-led diversity and inclusion networks that build community and provide education and advocacy ·   Annual charity and fundraising initiatives and volunteer days for employees to support local communities ·   Global employee sustainability initiatives to reduce our environmental footprint ·   Global fitness and trivia competitions to keep our bodies and minds sharp ·   Global wellbeing days for employees to relax and recharge  ·   Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity.   We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team.  All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation.  We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. 
Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  For more information on Sophos' data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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