Associate/Sr. Associate

2 weeks ago

PunePimpriChinchwad Area, India WNS Full time ₹ 2,50,000 - ₹ 5,00,000 per year
Company Description

Job Description
  • Handle customer queries in a professional manner.
  • Provide accurate information and resolve customer inquiries, complaints, and issues promptly.
  • Assist customers with product or service-related questions, account inquiries.
  • Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
  • Document customer interactions and update customer records with accurate information.
  • Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
  • Upsell and cross-sell products or services basis process requirement
  • Perform all duties within team and personal targets.
  • Must be comfortable with 24*7 work environment especially night shifts.

Qualifications

Additional Information

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