Full Time Trainer

1 week ago

Gurugram Mumbai, India ACME SERVICES PRIVATE LIMITED Full time ₹ 5,00,000 - ₹ 10,00,000 per year

:

  • Performing regular transaction monitoring and calibration sessions as agreed.
  • Supporting TLs in setting improvement programs and action plans for CSRs.
  • Working with TLs to ensure up-to-date and accurate information is online and in a userfriendly format for users.
  • Reporting quality scoring internally/externally at agreed frequencies (upon requests).
  • Escalating quality deficiencies to Training & Quality Manager.
  • Escalating when there are questions on product or online content.
  • Attending internal local meeting (staff or with other departments).
  • Keeping high level of own expertise, taking initiative to understand.
  • Gathering up-to-date information and integrating feedback into the best practices.
  • Handle escalations
  • Collecting product information from the client, TQM, client services, etc.
  • Spreading product knowledge to operations.
  • Updating existing procedures.
  • Participating to creation of new procedures, routines etc...
  • Updating knowledge management database.
  • Testing procedure in production and suggest enhancement.
  • Collecting and assessing feedback and taking actions accordingly.
  • Analysing the usage of Knowledge Management database and taking actionsaccordingly. Reviewing and updating online course content.

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