Asset Servicing and Tax Support Processor

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Asset Service and Tax Support Processor 

Business: Corporate & Instant Banking

Principal responsibilities 

Impact on the Business/Function

• Adhere to all process specific SOPs and JAMs.
• Meet daily deliverable targets as per the PLA/ production schedule and create the respective sign off mail.
• Actively get trained/cross trained on assigned task as per the training plan within the stipulated time frame.
• Support Business Continuity planning.
• Active participation and support HSS projects

Typical Targets and Measures

• Ensure adherence to the SOP/JAMs.
• Ensure all assigned deliverables are sent with expected quality & timeliness.
• Meet all training/cross training deadlines.
• Get cross trained on BCP funds & deliver the same during the test/actual situations.
• Support strategic projects by providing suggestions/feedback and assist during the testing and implement the same before agreed deadline.

Customers / Stakeholders

• Take ownership of fund specific / technical queries and issues on the fund assigned.
• Timely escalate any issues as per the escalation matrix/ procedures.
• Building & Maintaining Relationships with Upstream/ downstream teams, Business Partners and key stakeholders.
• Awareness and understanding of priority clients.

Typical Targets and Measures

• Improve knowledge to handle all fund related issues and pro activeness in responding to queries.
• Follow the escalation matrix and escalate issues timely basis. (i.e. Supervisor – Manager – Business partner etc)
• Interacts with others in a sensitive manner and builds rapport.  Is an effective listener and seeks to understand and show respect for the views and values of other people and other cultures. Build positive working relationships.
• Ensure priority client delivery timelines and quality targets are met

Leadership & Teamwork

• To share process related best practices with the team.
• Perform any additional responsibilities that may be required by the Supervisor/Line Manager.
• Taking leave as planned & not taking unauthorized leave.
• Be flexible to adopt in different working environment with counter parts across the globe.
• Demonstrate Group Values & principles  

Typical Targets and Measures

• Act as a buddy for new joiners and shares knowledge/technical know-how with the team.
• Support to collate MI's , taking up ad hoc requests.. etc
• No unplanned leave.
• Flexible on working hours. Taking up STA opportunities, Migrations and team
• Adhere to all required policies & Standards.

Operational Effectiveness & Control

• Being proactive in identifying root cause for process related challenges and share qualitative resolution.
• Understand and adhere to the team Operating Controls & Procedures
• Mitigate risk of errors and near misses in the valuation production process.
• Ensure adherence to and implementation of Global Standards as applicable to the process.

Typical Targets and Measures

• Analyze process flow and come up with streamlining ideas or new initiatives and support existing change initiatives.
• Always adhere process controls (i.e. Filling the checklist real time basis, identifying risk .etc)
• Maintain Zero ops loss & Errors.
• Understand and comply all Global Standards initiatives and requirements. Escalate any exceptions on a timely basis. Ensure mandatory modules are completed within agreed deadlines.

Major Challenges 

• The fund administrator has to be familiar with all the changes in fund specifics that may occur, including being aware of additional security types that may be added to the portfolio. The fund administrator must be ready to take on more of the end to end process as the onshore teams pass on more responsibilities offshore.
• The major challenge for this role is to continuously deliver within the specified time limit with minimum or no errors. The individual will have to complete all the activities of the assigned funds within the set time limit and ensure that the accurate pack is delivered to the stakeholders within the PLA and handle fund related queries on a timely manner.
• The individual needs to be flexible to work shifts and respond to additional business need if required.
• Be flexible to adopt in different working environment with counter parts across the globe.
• On the regulatory & legislative front should be aware of FATCA / Dodd Frank / Volker / AIFMD / UCITS / DPA and comply with the same where applicable.

Role Context 

• The working environment is very professional and the incoming individual will have to meet the work related challenges with the same zeal. To ensure that individuals are able to perform at the desired level, there will be process training & necessary guidance provide by the Line Manager on an ongoing basis.
• Role will be of individual contributor nature and will not have team reporting to the role.
• The role will interface with all other HSS Departments and with HSBC global offices as appropriate.

Management of Risk 

• Abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department.  The term compliance embraces all relevant laws, rules and codes with which the business has to apply.
• Maintain HSBC internal control standards including the timely implementation of internal and external audit points, together with any issues raised by external regulators.
• To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.
• Understanding of Global standards, FIMs, Group Audit / Internal Control Review / Compliance reports.
• Act with high levels of integrity, conduct and performance against ethical standards. All employees should exemplify the highest standards of personal and professional ethics in all aspects of our business and comply full with both the spirit and the letter of the laws, rules and practices that govern the HSBC Group globally. Key Business Values that support this include a) the highest personal standards of integrity at all levels, b) commitment to truth and fair dealing, c) openly esteemed commitment to quality and competence, and d) adherence to the HSBC Code of Conduct.

Observation of Internal Controls 

• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators

Requirements : 

• Part Completion in any recognized Accounting Qualification
• Must have a minimum of 1-3years relevant experience or more, with at least 1 year experience in a daily operations
• Proficiency in EXCEL essential.
• Ability to Speak and understand English.
• Good interpersonal and team work skills.
• Organized and detail oriented.

Preferable Skills :

• Basic knowledge in investment accounting, investment valuations, mutual funds and reconciliations. 
• Excellent customer service and communication skills.
• Ability to re-prioritize workloads due to changing circumstances; meet strict deadlines.
• Possess good analytical and problem-solving skills.
• Will be expected to maintain HSBC internal control standards, including the timely implementation of internal and external audit points, together with any issues raised by external regulators.
• Responsible for the implementation of Group Compliance Policy as is applicable to this role.
• Must be aware of the Operational Risk scenario associated with this role and to ensure that all actions performed take into account the likelihood of operational risk occurring.
• Understanding of  investment instruments including derivatives and OTC instruments

You'll achieve more at HSBC 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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***Issued By HSBC Electronic Data Processing (India) Private LTD***