Oracle EBS Techno Functional SCM

13 hours ago

Bengaluru Kochi Thiruvananthapuram, India Litmus7 Systems Consulting Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Job Description

Role Summary:

We are seeking a highly experienced Senior Oracle EBS SCM Techno Functional Lead to provide ongoing support for our Oracle E-Business Suite (EBS) platform. This role focuses on incident resolution, defect management, stabilization, and documentation, covering the Supply Chain Management (SCM) modules and their integrations.

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Key Responsibilities:

• Serve as the SCM functional lead for Oracle EBS version 12.2.3, driving resolution of incidents and defects across Order Management, Inventory, Purchasing, Planning, and Fulfillment/3PL modules.

• Provide L2 and L3 support aligned with ITIL processes and integrated through ServiceNow.

• Perform deep-dive root cause analysis (RCA) and contribute to continuous service improvement initiatives.

• Troubleshoot complex integration issues between EBS and external systems (e.g., WMS, 3PL, Retail, eCommerce).

• Participate in Change Advisory Board (CAB) meetings, impact analysis etc.

• Collaborate with offshore/onshore teams to ensure seamless handoffs and SLA adherence.

• Provide support during peak business periods

• Document functional designs, test cases, SOPs, and RCA findings in alignment with operational excellence practices.

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