front office executives

5 days ago

Kenya Karnataka, India KenyaMOJA Full time US$ 40,000 - US$ 60,000 per year

Job Description/Requirements
DUTIES AND RESPONSIBILITIES
Guest Reception & Service

  • Warmly welcome all guests upon arrival, offering a professional and friendly first impression.
  • Assist with the check-in and check-out process, ensuring efficiency, accuracy, and guest satisfaction.
  • Provide information about the property, amenities, local attractions, and activity options available.
  • Handle special requests such as early check-ins, late checkouts, room changes, or dietary requirements with care and urgency.

Communication & Coordination

  • Answer incoming calls, emails, and in-person queries in a courteous and helpful manner.
  • Act as a communication hub between guests and other departments (housekeeping, kitchen, drivers, etc.).
  • Promptly communicate any guest complaints, issues, or unusual requests to the appropriate team or manager.

Reservations & Record Management

  • Manage booking systems (manual or digital), update guest records, and maintain accurate reservation logs.
  • Confirm bookings, handle walk-ins, and maintain an organized front desk calendar.
  • Ensure all documentation, including guest registration, ID checks, and payments, is properly completed.

Administrative Support

  • Maintain front office supplies, ensure cleanliness and order of the reception area.
  • Keep track of daily guest arrivals/departures and update guest logs or reports as needed.
  • Prepare shift handover notes to ensure smooth transitions between staff.

Crisis Management & Safety

  • Follow emergency procedures in case of fire, medical incidents, or guest-related concerns.
  • Ensure guests feel safe and supported during their stay.

Team Support

  • Collaborate with kitchen, housekeeping, safari guides, and transport teams to ensure a seamless guest experience.
  • Step in to support other departments when necessary during busy periods.

Key Requirement Skills And Qualification

  • Proven experience in front office, reception, or customer service roles (hospitality experience preferred)
  • Strong interpersonal and communication skills
  • Ability to remain calm and professional in high-pressure situations
  • Attention to detail and a proactive attitude
  • Basic computer skills (knowledge of booking systems is an added advantage)
  • Must be flexible and willing to work varied shifts, including weekends and holidays
  • Must be able to start immediately

How To Apply

  • If you meet the above qualifications, skills and experience share CV on
  • Interviews will be carried out on a rolling basis until the position is filled.
  • Only the shortlisted candidates will be contacted.

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