Category Operations Specialist

1 week ago

Dubai, India porter Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Job Description

About Porter

Porter is a leading tech-driven logistics platform focused on empowering businesses and individuals with efficient, reliable, and affordable mobility solutions. Our mission is to revolutionize intra-city logistics by leveraging technology, data, and innovation to improve operations while delivering an excellent experience for our customers and partners.

Role Overview

We are looking for a Senior Business Associate (SBA) to drive performance, retention, and operational excellence for our 2Wheeler business in the UAE. This is a high-ownership role focused on rider and vendor operations, platform experience, and business growth. The ideal candidate will combine strong analytical capability with sharp business acumen and operational rigor.

Key Responsibilities Supply Management
  • Plan monthly/quarterly supply requirements in collaboration with the Supply Lifecycle team.
  • Lead inorganic fleet expansion set zonal targets and onboarding plans.
  • Drive lead generation and activation efforts with the city operations team.
  • Ensure adherence to city-level operational policies and regulatory guidelines.
Platform Experience
  • Monitor and improve Fulfilment Rate (FF PERCENT ), Service Level Adherence (SLA), and ETA vs ATA accuracy.
  • Build and maintain vendor dashboards to track rider performance, attendance, and SLAs.
  • Conduct regular Voice of Partner (VOP) and Voice of Customer (VOC) sessions to uncover insights and improvement areas.
  • Identify top ticketing issues and collaborate with central teams to drive resolution.
Business Growth
  • Track MAU, acquisitions, wallet share, and ensure alignment with AOP targets.
  • Analyse demand trends and deploy fleet resources effectively.
  • Study competitor landscape (pricing, features, discounts, service quality) and suggest counter-strategies.
  • Identify and address key growth blockers in the funnel.
Reporting & Process Excellence
  • Deliver W.O.W rider performance reports, vendor-wise analysis, and actionable insights.
  • Develop SOPs for terminations, asset audits, and vendor engagement.
  • Work with product and analytics teams to automate reporting and streamline operations.
Must-Have Skills & Experience
  • 24 years of experience in fleet ops, business analysis, or vendor management (aggregator background preferred).
  • Proficiency in Excel/Google Sheets; working knowledge of SQL and BI tools is a plus.
  • Strong analytical mindset with an ability to interpret data and make business decisions.
  • Excellent communication and stakeholder management skills.
Behavioral Attributes
  • High ownership and accountability.
  • Strong attention to detail and process adherence.
  • Proactive and solution-oriented, with a data-driven approach.
What We Offer
  • High-impact role in a rapidly scaling, tech-first logistics company.
  • Dynamic, fast-paced, and collaborative work environment.
  • Competitive compensation and benefits.
  • Exposure to cutting-edge operations, analytics, and growth strategies.

Locations: Branch Office, Dubai, Dubai, United Arab Emirates

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