Customer Support Executive

3 days ago

GhatkoparMumbai MaladMumbai Mumbai, India Teleperformance (TP) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job description

Job Title: Customer Support Executive International Voice Process

Location: Malad West, Mumbai

Shift Timing: 24x7 rotational shifts

Working Days: 5 days a week

Week Offs: 2 rotational offs

For Contact:

For Email:

Key Responsibilities

  • Handle inbound and outbound calls from international customers
  • Resolve customer queries efficiently and professionally
  • Provide accurate information and troubleshoot issues
  • Maintain call logs and update CRM systems
  • Meet performance targets including call quality, resolution time, and customer satisfaction

Eligibility Criteria

  • Education:

  • Graduate Freshers with excellent communication skills are welcome

  • HSC (12th pass) candidates must have minimum 6 months of experience in a voice process

Skills:

  • Excellent verbal communication in English
  • Strong interpersonal and problem-solving abilities
  • Basic computer proficiency
  • Willingness to work in rotational shifts including night hours

Perks & Benefits

  • Competitive salary and performance incentives
  • Paid training and skill development programs
  • Growth opportunities within the organization
  • Supportive and inclusive work environment

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