Backend Support Developer

4 days ago

Bengaluru Hyderabad, India Valuelabs Full time ₹ 1,04,000 - ₹ 1,30,878 per year

We are hiring for backend support engineer role with below details. Please apply if you're a perfect match

Job Description:

  • Any backend technology experience is fine (Java, .Net, Python, Node Js, ROR)
  • Should be interested to upskill on Ruby on rails
  • React - Good to have
  • SQL/MySQL - Must have
  • Troubleshooting - Must have
  • Production Support - Must have
  • AiDE/GenAI usage - Must have

Shift - Rotational(10 AM - 7 PM & 5 PM - 2 AM)

Immediate joiners are preferred

Job responsibilities:

  • Bug Testing & Validation: Perform comprehensive testing of bugs identified in the production environment following releases; reproduce issues, validate fixes, and ensure stability before deployment.
  • Support Ticket Management: Manage and prioritize support tickets raised by clients, ensuring timely, accurate, and professional resolution while maintaining high service-level agreement (SLA) compliance.
  • Cross-Functional Collaboration: Work closely with development, QA, product, and business stakeholders to triage, debug, and resolve complex support tickets and production incidents.
  • Client Communication: Communicate findings, root cause analysis, and resolution plans clearly and effectively to clients and partners, ensuring transparency and trust.
  • Shift Rotation (US Hours): Participate in rotational shifts to work during US business hours (including weekends and evenings) to support the US-based application support team, enhance knowledge sharing, and provide additional capacity during peak seasons.
  • AI-Driven Automation Initiative: Take ownership of planning and delivering AI-powered automation solutions (via AiDE Agents or similar platforms) to eliminate recurring T2 and utility tickets, reducing manual workload and improving system self-healing capabilities.
  • Process Improvement: Continuously identify opportunities to improve support workflows, documentation, and test coverage using automation and AI tools.

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