DTICI_ServiceNow_ATF/DevOps/Test Engineer_T9

3 days ago

Bengaluru, Karnataka, India Daimler Truck Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Description

Role Overview 



As a ServiceNow ATF/DevOps/Test Engineer, you will be responsible for implementing and maintaining automated and manual test strategies within ServiceNow. This includes the use of Automated Test Framework (ATF), developing DevOps pipelines, integrating testing into Agile releases, and ensuring quality across ITSM, CSM, HRSD, and custom apps. 



Responsibilities

Key Responsibilities 



Testing Strategy and Execution 



Design, develop, and execute ATF test cases for regression, functional, and integration testing. 



Define test plans, test cases, and test data for ServiceNow stories and releases. 



Perform end-to-end testing (manual and automated) across modules like ITSM, SPM, ITOM, HRSD, CSM. 



Own test execution during major upgrades, patch cycles, and cloning activities. 



DevOps & CI/CD Integration 



Integrate ATF into DevOps pipelines using tools like Jenkins, GitLab, or Azure DevOps. 



Automate the testing workflows and enforce validation gates during deployments. 



Collaborate with developers and platform engineers for quality gates and test coverage. 



Platform Health & Release Readiness 



Run platform health checks via instance scan and monitor test failures proactively. 



Support pre-production readiness checks before upgrades or releases. 



Maintain test suites for OOB and custom applications aligned to major release cycles. 



Documentation & Reporting 



Maintain testing dashboards and KPIs using ServiceNow PA/Reporting or integrated BI tools. 



Provide clear defect reports, root cause analysis, and re-testing summaries. 



Create reusable test templates and test documentation standards for the QA team. 



Test Data & Security Validation 



Manage and sanitize test data in lower environments. 



Validate ACLs, user role testing, impersonation tests, and compliance scenarios. 



ServiceNow Platform Experience 



Experience across multiple modules (ITSM, SPM, HRSD, custom apps). 



Hands-on with: 



ATF Test Suite creation and scheduling 



Scoped vs Global App Testing 



Change Request Validation 



Instance Scan findings and remediation 



Good understanding of CMDB, form customizations, and catalog workflows. 



Technical Skills Required 



JavaScript / Glide scripting knowledge 



ATF and Flow Designer for test preparation and automation 



Knowledge of Git, Jenkins, GitHub Actions, Azure Pipelines or similar tools 



Familiarity with REST APIs for integration test validation 



Test management tools like XRay, Zephyr, ALM (bonus) 



Nice to Have 



Experience testing in multi-instance or multi-vendor environments (SIAM) 



Basic knowledge of platform upgrades, cloning strategy, and rollback validations 



Exposure to testing mobile form validations 



Platform governance and test automation best practices. 



Qualifications

Experience: 5–8 years (Minimum 2+ years with ServiceNow Testing, ATF, or DevOps pipeline exposure) 



Educational Qualifications 



Bachelor's degree in Computer Science, Information Technology, or a related field. 



Advanced certifications or testing-related courses preferred. 



Certifications 



Mandatory: 



ServiceNow Certified System Administrator (CSA) 



Preferred: 



ATF training or hands-on expertise 



ISTQB Certified Tester (Foundation or Advanced) 



Exposure to CI/CD Tools (Jenkins, Git, Azure DevOps) 



Agile or Scrum certification 



Communication & Soft Skills 



Strong documentation and test reporting skills. 



Able to explain test results and risk scenarios to stakeholders. 



Team-oriented mindset and cross-functional collaboration. 


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