Site Reliability Engineer

The Job

The SRE is a global team that provides technical support across the suite of products. The team works closely with a highly competent Technical Operation Centre (TOC), Development and Infrastructure teams to deliver proactive tasks to improve the supportability of our platforms. Our work helps to ensure that the company provides a high-quality service and maintains client satisfaction.

We are seeking a Site Reliability Engineer professional to join the SRE Team. The role will be specialized into the designated platforms provisioning 2nd line technical support to TOC as well as integration support for our Trade Processing applications. This person will report directly to the regional SRE manager and work closely with an experienced global team to contribute to the quality of our support.

It's an excellent opportunity to be part of an agile team based out of India, collaborating with colleagues across multiple regions globally, with a strong focus on delivering value through self-service.

Responsibilities:

• Lead Capacity Management, Operational Support Design, Audit Preparation, Incident Escalation, Problem Management Engagement, DR Design and Execution and ad hoc High Profile Client Engagement for your designated platform(s) in our full suite of OTC Derivative products and FX for post-trade confirmation processing.
• Liaising with other teams across Product, Development and particularly the infrastructure teams as required for 3rd line escalation. Technical advisory will be required at times by Product and business or clients for solution delivery.
• Working closely with Development and Infrastructure team, to understand and ensure supportability of platforms and liaising with delivery teams to ensure readiness for new platform releases. Based in our Gurgaon office, you will be responsible for handling, identifying and communicating technical resolutions in English.

Your Profile

• 6-8years experience of roles like Site Reliability Engineer / Application Support with Project Management tasks.
• Experience or having high motivation in managing the capacity, performance throughput and EOS/EOL of platform from infrastructure to software.
• Experience in troubleshooting of issues, defining supportability, soaking in software development life cycle SDLC process streamlining application delivery from Dev/QA to UAT/Production
• Good understanding of Site Reliable Engineer as well as Application Support processes, supporting of incidents and execute/design disaster recovery
• Strong ability to understand application architecture, able to effectively navigate to the problem area, and identify proactive measures around resiliency, recovery design.
• Ability to apply analytical methodology, such as trending, distribution etc., to get insight from application data to help troubleshooting and analysing best approach.
• Ability to understand business workflow and tie to technical implementation.
• Experience in reading and tracing Java, C++, Python and/or scripting languages
• Experience of databases including SQL scripting, preferably but not limited to Oracle.
• Understanding of networking principles, its practical uses and basic troubleshooting.
• Possess the understanding of Cloud (AWS, GCP or Azure), PAAS and implementation with Kubernetes, OpenShift, Windows and Linux.
• Good understanding of messaging platforms and protocols like XML, XSLT, IBM MQ, AMQ etc
• Knowledge of financial messaging protocols like FIX, FPmL, TOF etc.
• Experience security protocols related to connectivity encryption utilizing SSL and TLS

Good to Have:

• Prior experience in Finance / OTC Derivative and FX trade processing
• Have experience of working in the Finance Industry
• Awareness of Derivatives products and post trade processing (desirable)