Mass Hiring For International Voice Process

2 weeks ago

Noida, Uttar Pradesh, India Spes Manning Solutions LLP Full time ₹ 2,00,000 - ₹ 4,00,000 per year

We are looking for dynamic, customer-oriented individuals to join our International Voice Process team at our NOIDA location.

Key Responsibilities:

  • Handle inbound/outbound calls to customers from international locations.
  • Provide timely and accurate information to customers.
  • Resolve customer issues or complaints by identifying the problem and offering appropriate solutions.
  • Maintain professionalism and ensure a high level of customer service.
  • Document and maintain records of customer interactions and transactions.
  • Meet performance metrics, including response time and customer satisfaction.
  • Work as part of a team to achieve departmental goals.

Eligibility Criteria:

  • Education: Any Graduate or Undergraduate.
  • Experience: 1 year experience in international voice.
  • NO GAP in last 2 years more than 6 months.

Shift Details:

  • Rotational Shifts: 24/7 operations, requiring employees to work on different shifts.
  • Working Days: 5 days a week (rotational).
  • Days Off: 2 days off per week (rotational).

Additional Benefits:

  • Cab Facility: Both-way transport (pick-up and drop-off) provided by the company.
  • Career Growth Opportunities: Opportunities for skill development and career advancement.
  • Friendly Work Environment: Collaborative and supportive team culture.

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