Program Manager, Desk Tech Services APAC Operations, Global OnPrem Services

6 days ago

Bengaluru, Karnataka, India Amazon Full time
Amazon's Global ITS On-Premises organization seeks an experienced Program Manager to lead our APAC Desk Tech operations and drive strategic initiatives for asset and logistics management. This position will be instrumental in optimizing our peripheral asset lifecycle management, reducing waste, and improving resource utilization. Their regional focus will ensure better alignment with APAC business hours and requirements.

Effective communication skills are crucial as you collaborate with internal partner teams, external vendors, and Amazon leadership. The ideal candidate can influence others without relying solely on formal authority. Given our diverse global stakeholders and widespread presence, it is essential to navigate egalitarian structures and foster active regional participation in decision-making.

Key job responsibilities
- Lead end-to-end program management for Desk Tech services across the APAC region

- Collaborate with the global Desk Tech program manager on standardizing service

- Develop and implement standardized asset logistics for the Desk Tech service

- Establish and maintain quality assurance frameworks for asset lifecycle management

- Drive operational improvements through data-driven decision making

- Manage stakeholder relationships across multiple time zones and regions

- Oversee peripheral asset optimization initiatives including waste reduction

- Create and maintain program documentation, including roadmaps, risk assessments, and status reports

About the team
ITS On-Premises Services manages and enhances infrastructure across Amazon's corporate offices. We ensure seamless operations through comprehensive support of networking, meeting room technology, Logistics operations and client computing services. Our scope ranges from small offices to large corporate campuses, focusing on delivering exceptional customer experiences while managing complex technical challenges.

Basic Qualifications:
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications:
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Knowledge of IT best practice frameworks (ITIL, COBIT) and operational excellence concepts or methodologies
- Project Management Professional (PMP) or equivalent certification
- Knowledge of APAC business practices and regulations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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