Director, Customers

Overview

Labcorp, a Forbes 2025 "Best Large Employer," is looking for a visionary insights analyst to join our Global Insights team in Bangalore. As Director, Biopharma Laboratory Solutions (BLS) Insights , will lead the development and execution of comprehensive global insights, market research and competitive intelligence strategies

Labcorp's Global Insights team is responsible for generating data-driven insights to inform marketing strategies, answer business questions, and help us better serve our customers. The role provides an opportunity for an insights driven mind who thrives in a fast-paced, mission-driven organization.

This role reports functionally to the VP of Global Insights based in United States and is a key part of the Global Marketing Center of Excellence (CoE), based in Bangalore, India.

What you'll drive:

• Global Market Intelligence for our Biopharma Laboratory Solutions Business: Drive Labcorp's data driven insights philosophy, by integrating market, product, and customer intelligence.
• Insight to Impact: Deliver actionable insights to accelerate campaign planning, performance measurement, and audience segmentation.
• AI-Driven Innovation: Champion the use of AI tools and platforms to elevate decision-making and personalize customer engagement.
• Proactive Executive Communications: Leverage ownership of monitoring programs (Know Our Customer, NPS, Prospect ID) to provide proactive, executive ready insights.

Job Responsibilities

This person will be responsible for developing and leading the insights practice for $10B+ industry, through, partnering closely with marketing and business leaders to deliver actionable insights that drive growth. The right individual is comfortable with making decisions when there is ambiguity. S/he is highly collaborative and can lead through influence by involving a diverse array of internal stakeholders and business leaders

• Lead the design, execution, and management of global insights surveillance for Biopharma Laboratory Services (BLS), supporting strategic decision-making through integrated analysis of industry benchmarks, client feedback, NPS, competitor activity, and other key data sources.
• Collaborate with BLS marketing and commercial teams to proactively address organizational challenges and opportunities.
• Analyze competitive landscapes, market dynamics, and emerging trends to anticipate potential risks and market shifts.
• Oversee multiple complex projects simultaneously, ensuring strategic alignment, quality execution, and on-time delivery.
• Continuously improve research methodologies and tools to enhance insight accuracy and relevance; leverage advanced technologies to streamline data acquisition, analysis, and reporting. Identify best practices for how to ensure leveraging AI to streamline industry reviews.
• Partner with external vendors and industry experts to extend internal capabilities.
• Own executive presentations and outputs? for BLS NPS results and provide insight analysis and reporting for internal tools such as Know Our Customer and Prospect ID.
• Distill data from internal dashboards and external sources into executive-ready insights that inform strategic decision-making.
• Deliver market insights and industry benchmarks for key strategic planning events, including offsites, workshops, and competitive simulations.
• Connect customer insights with market and business trends to surface cross-functional implications and opportunities.
• Effectively manage competing priorities and deadlines across multiple high-impact projects.
• Synthesize qualitative and quantitative data with key industry trends for holistic market understanding.
• Collaborate with senior leadership to set priorities, evaluate opportunities in current and new markets, and recommend strategic adjustments.

Experience/Skills:

• 10-12+ years of work experience in a strategic insights capacity
• Experience in one of the following : healthcare, payor, pharmaceutical, diagnostics, medical device, or drug development industry.
• Understanding of business operations and how customer data serves as the engine for various cross-functional business decisions.
• Excellent presentation and communication skills, both written and verbal.
• Advanced Microsoft Office skills (Excel, PowerPoint, SharePoint).
• Experience with other analytics and visualization tools (e.g., Tableau, Power BI, Qualtrics).
• Strong record of team collaboration in a matrixed environment.

Preferred:

• Advanced degree in a business- or marketing-specific program.
• Understanding of key industry databases (e.g., UpToDate, , Informa suite, Definitive Health).

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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