Associate (Senior Customer Service Executive) - F2F Interview @Chennai
2 days ago
Required Skill: This position is responsible for providing customer service support and collections via phone calls. Should have experience in RCM/DME for minimum of 1 year Outbound calls to insurance companies, end customers and perform eligibility verification, obtain prior authorization, requesting missing or incomplete payer information, Update patient information and other calls to complete a transaction Inbound calls handling would require working as part of a team, delivering a first class, professional customer service using a range of communication methods to ensure that where possible customer enquiries, payments and complaints are resolved at the first point of contact KEY WORDS Communication, Night shift, Multi-tasking, RCM, US Healthcare, Eligibility verification, Authorization, International inbound call center experience ESSENTIAL RESPONSIBILITIES: · Assess and resolve inquiries, requests, and complaints, primarily over the telephone, ensuring customer inquiries are resolved at the first point of contact. · Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries. Adhere to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction. · Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis. · Achieve key and critical performance targets. · Ensure efficiency measures are met in accordance with performance targets and process guidelines. · Use business tools and industry knowledge updates to identify problem areas and document business requirements through various updates and training sessions. · Maintain effective work procedures according to client process workflows and HCL policy guidelines. · Adhere to US healthcare compliance measures. SKILLS AND COMPETENCIES · Strong verbal and written communication skills · Should possess neutral accent and good adoption to US culture. · Ability to resolve customer queries in the first point of contact. · Focus on delivering a positive customer experience · Should be professional, courteous, friendly, and empathetic · Should possess active listening skills · Good data entry & typing skills · Ability to multi task. · Capable of handling fast-paced, innovative, and constantly changing environment · Should be a team player. · Ability to contribute to the process through improvement ideas. FORMAL EDUCATION AND EXPERIENCE · Graduation (any stream) · months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.
-
Client servicing executive
1 week ago
Chennai, Tamil Nadu, India ThinkBiz Consulting Full timeClient Servicing executives hiringExp 2-3 yearsFresher and experience both can applyGraduateChennaiF2f interviewSend cvJob Types: Full-time, PermanentPay: ₹17, ₹21,000.00 per monthBenefits:Health insuranceProvident FundWork Location: In personSpeak with the employer
-
Chennai, Tamil Nadu, India Tata Consultancy Services Full timeGreetings From TCSCurrently we have open positions for the role of Citizen Service Executive at Chennai Passport Seva Kendras.Eligibility Criteria:1. Candidate should have Minimum 2 years of experience in Data Processing\Data Entry.2. Required Qualification - BA, BBA, BBM, B.Com, B.Sc., BCA .3. Good communication and interpersonal skills4. Good customer...
-
Accounts Payable Associate
1 week ago
Chennai, Tamil Nadu, India, Tamil Nadu Trinity Technology Solutions LLC Full timeAccounts Payable - Payment processing or payment posting Associate - 1 to 2yrsAnalyst - 2 to 5yrsLocation: ChennaiInterview Mode: F2F
-
Chennai, Tamil Nadu, India Tata Consultancy Services Full timeGreetings From TCSCurrently we have open positions for the role of Citizen Service Executive at Chennai Passport Seva Kendras.Eligibility Criteria:1. Candidate should have Minimum 2 years of experience in Data Processing\Data Entry.2. Required Qualification - BA, BBA, BBM, B.Com, B.Sc., BCA .3. Good communication and interpersonal skills4. Good customer...
-
Associate Business Development Executive
2 days ago
Chennai, Tamil Nadu, India Agira Technologies Full timeAssociate Business Development Executive (Freshers)Company Name - Agira TechnologiesLocation: ChennaiJob Type: Full-TimeDepartment: Sales TeamShift Timing: US Shift (Monday - Friday) _ 6:00PM to 3:00AMAllowance / Food - Travel Allowance and Night Dinner will provideContact Person Details - AdharshEmail ID Contact Number No Service AgreementPackage : 3...
-
Senior DevOps Engineer
2 days ago
Chennai, Tamil Nadu, India Live Connections Full timeExp : 6yrs to 12yrsInterview Modie – F2F (20-Dec-25) in Chennai OfficeInterview process – 3 level, and the first round will be a coding test.Address: - Ascendas It Park in Tharamani, ChennaiPrimary Skills -IAC, Docker, Kubernetes, Terraform, AWS, Scripting (Python or Shell)
-
Walk-In drive For Senior AR Callers
2 days ago
Chennai, Tamil Nadu, India Cognizant Full timeCognizant Walk in drive for Senior AR Callers in Chennai location.Interview Date: 8th Nov (Saturday)Interview Time: 10:00 AM - 1:00 PMVenue: Cognizant CKC - SEZ Ave, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu Contact Person: Babu/AswiniDesired Profile:1 to 4 Years of experience in AR Caller Healthcare experience in RCM & Medical billing.Preferred...
-
Customer service
51 minutes ago
Chennai, Tamil Nadu, India Vibgyor Concepts Full timeCustomer Service & Sales Process Required Profile- Voice process Process Type- Customer Service & Sales Process Location- Chennai Language- Good English with Hindi Eligibility- Fresher & Experience Graduation- Not Mandatory Salary Inhand. If Experience- 6 month with proper documents Shift & Weekly off- 6 days working Interview type- Walk-in Job Role- Solve...
-
P33CHV-2447 | Senior Java Backend Programmer
2 weeks ago
Chennai, Tamil Nadu, India Recruitment Hub Full time ₹ 3,00,00,000 - ₹ 4,00,00,000 per yearPlease don't upload profiles from outside Chennai. I wont consider. Interview process: First Round : Virtual Round Second Round is F2F Thirst HR round on the same day. Please dont upload profiles who wont be able to attend F2F round of interview after one virtual. FinAGG is a fast-growing, profitable, and well-funded start-up in the cash flow credit...
-
Customer Relationship Executive
4 days ago
Chennai, Tamil Nadu, India Chennai Chess Club Full timeJob Title:Customer Relationship ExecutiveExperience:1 - 3 YearsLocation:Chennai - Anna NagarCompany DescriptionThe Chennai Chess Club is India's fastest-growing chess community, committed to delivering top-tier chess education globally and hosting engaging meetups in Chennai. With close to 1000 students worldwide and numerous events in the city, we are your...
