
Domestic IT Help Desk Trainer
6 days ago
Bhubaneswar
- Full Time
Jetsmart IT Services
Bhubaneswar, Odisha
Job Description
Job Summary
As a Domestic IT Help Desk Trainer, you will play a crucial role in ensuring our help desk team members are equipped with the knowledge and skills needed to provide top-notch technical support to our clients. You will be responsible for developing and delivering training programs, assessing team members' performance, and continuously improving our support processes.
Key Responsibilities:
- Training Development:
- Design, develop, and maintain training materials, including manuals, presentations, and online resources.
Create training modules and courses that cover technical skills, customer service, and company-specific procedures.
Training Delivery:
- Conduct engaging training sessions for new and existing help desk team members.
Utilize various training methods, including classroom instruction, workshops, webinars, and hands-on exercises.
Skill Assessment:
- Evaluate the performance of trainees through assessments, quizzes, and practical tests.
Provide constructive feedback and guidance to help team members improve their skills.
Content Updates:
- Stay up-to-date with industry trends and technology advancements to ensure training materials remain current.
Revise and update training content as needed.
Mentoring and Support:
Act as a mentor and resource for help desk team members, offering assistance and guidance in challenging situations.
Feedback and Improvement:
- Gather feedback from trainees and team leaders to enhance training programs.
- Identify areas for improvement within the help desk team and recommend additional training or process changes.
Qualification
- IT graduate (Preferred Masters) +
- Relevant diploma in IT, additional certification in Customer Orientation
- Strong communication skill, ability to work as a part of the team,
- 2 Years Industry Experience +
- 2 Years of Teaching Experience.
Company Profile
JETSMART was founded in 2015 and constitutes a pioneering, independent, Business Consulting, Workforce Management, Staffing Solution, Digital Marketing, Global Certifications and other IT Services in the sector of technology, Regional Development, Employement, Innovation Solution and International Collaborations. Jetsmart IT Services provides innovative staffing solutions, digital marketing expertise, business consulting, global certifications, and workforce management services to help transform your business. Our team of experts has the skills and knowledge to take your business to the next level. Explore our services and see how we can help you achieve your goals.
Company Size10-50 Employees
IndustryIT Services
BenefitsNot mentioned
Website-
Domestic Data Entry Operator Trainer
6 days ago
Bhubaneswar, Orissa, India JETSMART IT SERVICES LLP Full time ₹ 1,04,000 - ₹ 1,30,878 per yearBhubaneswarFull TimeJetsmart IT ServicesBhubaneswar- OdishaJob DescriptionAs a Domestic Data Entry Operator Trainer at Jetsmart IT Services, you will play a pivotal role in equipping individuals with the skills necessary to excel in the data entry domain. You will be responsible for designing, implementing, and delivering comprehensive training programs that...
-
Technical Help Desk Specialist
1 week ago
Bhubaneswar, Orissa, India Stabdha Utility Insights Private Limited Full time ₹ 4,80,000 - ₹ 9,60,000 per yearJob DescriptionPosition: Technical Help Desk SpecialistLocation: Bhubaneswar / HybridAbout the RoleWe are seeking experienced Technical Help Desk Specialists to deliver exceptional customer support, troubleshoot technical issues efficiently, and ensure seamless system operations. This is a customer-first role, where strong communication skills, ownership,...
-
Makeup Trainer
3 days ago
Chandrasekharpur, Bhubaneswar, Orissa, India Lakme Academy Patia Bhubaneswar Full time ₹ 4,20,000 per yearWe are looking for a passionate, skilled, and inspiring Makeup Trainer to join our team and educate aspiring beauty professionals. As a trainer, you will be responsible for teaching makeup techniques, product knowledge, skin preparation, and the latest trends in the beauty industry. If you love sharing your knowledge, have a creative flair, and enjoy helping...
-
IT Trainer
1 week ago
Bhubaneswar, Orissa, India Jetsmart IT Services Full time1. Diverse Cross-Cultural with good communication & Interpersonal skills with an affinity for interacting with new people. Young Dynamic & complete full with enthusiasm while taking classes and a fast learner to adapt new technologies easily. 2. Complete knowledge of HTML, CSS, WordPress & Bootstrap 3. Complete knowledge of JavaScript & JQuery 4....
-
IT Trainer On site
3 weeks ago
Bhubaneswar, India Protrainy Full timeAre you an expert in IT training ? Do you want to help the community by upskilling cohort of learners as an expert? Protrainy brings a great opportunity for you to join hands with us for the cause. Application Form Link - Fill the application form and our team will communicating with for the same. Protrainy - Making you Industry Ready,...
-
Trainer (Customer Service & POS)
4 days ago
Bhubaneswar, Orissa, India Transfunnel Consulting Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per yearLocationBhubaneswarWork Experience3 to 5 yearsJob TitleTrainer (Customer Service & POS)Responsibilities:Conduct master training & refresher trainings, staff capacity buildingWondering who we are and what we do?No bragging, but we are the first HubSpot Diamond Partner agency in India and SEA and the only HubSpot Advanced Implementation Certified Partner...
-
Spoken English Teacher
1 week ago
Bhubaneswar, Orissa, India THE HINDU GROUP OF PUBLICATIONS Full time ₹ 2,10,000 - ₹ 4,20,000 per yearOpportunity for English Trainers in BhubaneswarAre you a passionate English trainer with expertise in spoken English and training experience ? We're looking for talented individuals to join us in a Bhubaneswar for a 5 months period to teach students at World Skill CenterRole: Spoken English TrainerLocation: BhubaneswarExperience: 2+ years in English language...
-
Bharatpur, Bhubaneswar, Orissa, India LCF (Lighthouse Communities Foundation) Full time**We're Hiring at Bharatpur, Odisha - Join Lighthouse Communities Foundation (LCF)** **Location**: Bharatpur, Odisha **About Lighthouse Communities Foundation (LCF)**: LCF is a non-profit organization dedicated to empowering youth from underserved communities through life skills, digital literacy, and livelihood development programs. We're looking for...
-
ot technician
4 days ago
Bhubaneswar, Orissa, India AHALYA HOSPITAL Full time ₹ 1,44,000 - ₹ 1,74,000 per yearOT technicians ensure the operating room is ready before surgery, and help bring the patient to the room.OT technicians prepare patients, monitor equipment during procedures, and handle instruments.OT technicians follow strict guidelines for sterilizing and disinfecting instruments and surfaces, practice proper hand hygiene, and ensure the operating room is...
-
QA- Uk Chat Support
2 weeks ago
Chandrasekharpur, Bhubaneswar, Orissa, India Kalinga IT Enabled Services Full time**Job Summary**: We are looking for a detail-oriented and analytical **Quality Analyst (QA)** to support our **UK Chat Support team**. The QA will be responsible for monitoring, assessing, and improving the quality of customer interactions via live chat. You will work closely with Team Leads, Trainers, and Agents to ensure that service delivery is in line...