Domestic IT Help Desk Trainer

1 week ago

Bhubaneswar Orissa, India JETSMART IT SERVICES LLP Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Bhubaneswar

  • Full Time

Jetsmart IT Services

Bhubaneswar, Odisha

Job Description

Job Summary

As a Domestic IT Help Desk Trainer, you will play a crucial role in ensuring our help desk team members are equipped with the knowledge and skills needed to provide top-notch technical support to our clients. You will be responsible for developing and delivering training programs, assessing team members' performance, and continuously improving our support processes.

Key Responsibilities:

  • Training Development:
  • Design, develop, and maintain training materials, including manuals, presentations, and online resources.

  • Create training modules and courses that cover technical skills, customer service, and company-specific procedures.

  • Training Delivery:

  • Conduct engaging training sessions for new and existing help desk team members.

  • Utilize various training methods, including classroom instruction, workshops, webinars, and hands-on exercises.

  • Skill Assessment:

  • Evaluate the performance of trainees through assessments, quizzes, and practical tests.

  • Provide constructive feedback and guidance to help team members improve their skills.

  • Content Updates:

  • Stay up-to-date with industry trends and technology advancements to ensure training materials remain current.

  • Revise and update training content as needed.

  • Mentoring and Support:

  • Act as a mentor and resource for help desk team members, offering assistance and guidance in challenging situations.

  • Feedback and Improvement:

  • Gather feedback from trainees and team leaders to enhance training programs.
  • Identify areas for improvement within the help desk team and recommend additional training or process changes.

Qualification

  • IT graduate (Preferred Masters) +
  • Relevant diploma in IT, additional certification in Customer Orientation
  • Strong communication skill, ability to work as a part of the team,
  • 2 Years Industry Experience +
  • 2 Years of Teaching Experience.

Company Profile

JETSMART was founded in 2015 and constitutes a pioneering, independent, Business Consulting, Workforce Management, Staffing Solution, Digital Marketing, Global Certifications and other IT Services in the sector of technology, Regional Development, Employement, Innovation Solution and International Collaborations. Jetsmart IT Services provides innovative staffing solutions, digital marketing expertise, business consulting, global certifications, and workforce management services to help transform your business. Our team of experts has the skills and knowledge to take your business to the next level. Explore our services and see how we can help you achieve your goals.

Company Size

10-50 Employees

Industry

IT Services

Benefits

Not mentioned

Website

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