Deployment Engineer

3 days ago

Swargate Pune Maharashtra, India Integrated Active Monitoring Pvt. Ltd. Full time

Deployment Engineer – RFID Systems

Join Our Team

TASK BRIEF

Prior experience in RFID, automation, or hardware support (internships or projects acceptable for freshers).

Enthusiastic about learning new technologies and systems.

Comfortable working in field-based roles and interacting with clients directly.

Education:

Diploma or Bachelor's Degree in Electronics & Telecommunication, Computer Science, or a related field.

Technical Skills:

Basic understanding of RFID technology and related hardware.

Familiarity with Linux command-line tools and system logs.

Networking basics (IP configuration, ping, LAN, switches/routers).

Knowledge of anti-theft detection systems is a plus.

Soft Skills:

Strong analytical and problem-solving abilities.

Excellent communication and customer service skills.

Ability to explain technical concepts to non-technical users.

Documentation:

Proficiency in Microsoft Excel, Word, and general documentation.

Work Environment:

Willingness to travel to client sites for installation and support.

Ability to work independently as well as within a team.

We are lookingfor both freshers and experienced candidates to join our technical support team. As a Site Support Engineer, you

will be responsible for providing on-site and remote support for RFID systems, including tunnels, antennas, PLCs, readers, and

anti-theft detection systems. This role combines hands-on fieldwork with technical troubleshooting, client communication, and

documentation tasks.

You'll collaborate closely with store support teams, senior engineers, and other departments to ensure timely and high-quality

support for enterprise clients.

Customer Support:

Respond to support queries via phone, email, WhatsApp, and live chat in a timely and professional manner.

On-site Technical Support:

Install, maintain, and troubleshoot RFID systems and related hardware/software at client locations. POS (Point of Sale)

Troubleshooting:

Diagnose and resolve issues related to RFID equipment, software, PLCs, and network connectivity.

Client Interaction:

Understand client issues, provide clear resolutions, and escalate complex problems when necessary.

Documentation:

Maintain detailed records of support activities, site visits, installation notes, and technical issues.

Training & Guidance:

Train end-users on operating RFID systems and performing daily checks.

Collaboration:

Coordinate with internal engineering teams and external vendors for escalations and hardware/software fixes.

Reporting:

Prepare support reports, system logs, and site visit summaries using MS Excel and Word.

LOCATION: PUNE (WITH OCCASIONAL SITE VISITS)

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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