Quality Analyst

Job description

Candidates preferred from BPO/Call centres with good fluency in English

Key Responsibilities

• Monitor and evaluate service calls and counseling sessions to assess adherence to quality standards and protocols.
• Conduct regular audits of student documentation and communication logs.
• Identify training needs and provide actionable feedback to counselors.
• Collaborate with the operations and training team to develop quality benchmarks and best practices.
• Generate daily/weekly/monthly quality reports and share findings with management.
• Analyze client feedback and complaints to identify trends and root causes.
• Assist in developing quality assurance policies, procedures, and training materials.
• Conduct mystery audits to ensure process integrity and compliance.
• Participate in team meetings and contribute to continuous improvement initiatives.

Job Types: Full-time, Regular / Permanent

Work hrs : 12:00 AM (noon ) to 9:00PM,

Work from office - Mon to Sat

Job location: Mumbai (Chembur)

Candidates required from Mumbai location only.

Job Type: Full-time

• Day shift

Ability to commute/relocate:

• Chembur, Mumbai - Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)

Willingness to travel:

• 100% (Preferred)

Job Type: Full-time

Pay: ₹40, ₹50,000.00 CTC per month

Benefits:

• Leave encashment

Schedule:

• Day shift

Work Location: In person

*Speak with the HR*

Job Type: Full-time

Pay: ₹40, ₹50,000.00 per month

Benefits:

• Leave encashment

Work Location: In person