Quality Control
2 weeks ago
SUMMARY
Job Description: Quality Control - Executive / Senior Executive
Responsibilities:
- Managing customer complaints and providing solutions in coordination with the team.
- Scheduling appointments and resolving complaints received from end users.
- Investigating causes and conducting further analysis.
- Coordinating with the head office and factory for complaint closure within specified timelines.
- Preparing weekly and monthly reports for management, including observations and the number of resolved cases.
- Ensuring clear communication on complaint closure with key stakeholders.
Requirements
- IPIRITI pass out or working experience in plywood.
- Excellent knowledge of plywood.
- Strong communication and interpersonal skills.
- Proficiency in MS Excel and PowerPoint.
- Willingness to travel.
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