MS Dynamics CRM Lead

3 days ago

Bengaluru, Karnataka, India NTT DATA Full time

Architect and deliver Field Service capabilities end-to-end: Work Orders, Incident Types, Service Tasks, Agreements/PM, Customer Assets/Functional Locations, Inventory/Warehouses/Returns, SLAs/Entitlements. Design scheduling at scale: Bookable Resources/Requirements, Scheduling Board, Resource Scheduling Optimization (RSO), travel/crew skills, territory rules. Lead Field Service Mobile (Power Apps) experiences (offline profiles, sync filters, security roles), inspections, barcode/geo, and device integrations. Implement customizations: Model-driven apps, Dataverse schema (tables/relationships), forms/views/business rules, JavaScript/TypeScript, PCF (React/TS), plugins/custom actions (.NET/C#), Power Automate flows. Integrate with enterprise systems: ERP (e.g., Dynamics 365 Finance/Supply Chain) for parts & inventory, Azure (Functions, Service Bus, Logic Apps), Connected Field Service (IoT Hub/IoT Central), external dispatch/telematics. Establish solution layering, environment strategy, and CI/CD (Azure DevOps/GitHub) from Non-Prod → Prod with automated tests and approvals. Drive performance/telemetry (Application Insights), data/security models (teams/roles/field security/auditing), and Copilot/AI features adoption. Mentor engineers, run design reviews, produce ADRs/runbooks, and partner with Product, Architecture, and Support. 10+ years on Dynamics 365/Dataverse, with deep Field Service & RSO delivery; strong .NET/C#. Expert in Power Platform (Power Apps, Power Automate), PCF, plugins/workflows, and JavaScript/TypeScript. Proven ERP and IoT/Connected Field Service integrations; strong error-handling and resiliency patterns. Hands-on ALM/CI-CD for D365 solutions (solution pack/unpack, config migration, env variables, test automation). Excellent stakeholder leadership, troubleshooting at scale, and documentation."

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