Supervisor, Sales Support

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients' business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

A Brief Overview

As Supervisor, Sales Support, you will be responsible for leading a small subset of Sales Associate who assist our Sales Consultants in selling our core Professional Employer Organization (PEO) services to new and/or established businesses. This position is client facing and heavily focused on supporting the collection of our RFP documents through our portal of TPP. 

This position assists in targeting and converting prospects into clients with their thorough understanding of TriNet's value proposition and their ability to quantify that benefit for clients. 

Sales Associates will guide documentation, gain appropriate approvals, and validate client information submission for quotation. As Supervisor, Sales Support you will ensure proper training of the Sales Associate team, handle client escalation as they arise and assist in key projects to drive operational effectiveness. This leader will be responsible for managing the daily activities of their SA team and process documentations. 

What you will do

• Coaching and leadership of assigned Sales Associate Team 
• Serve as a subject expert to address escalations and concerns 
• Perform regular performance reviews to direct reports and take correction action when necessary 
• Responsible for new hire training for SAs 
• Handles key projects to drive business results 
• Time and territory management 
• Communicate effectively across multiple departments 
• Process creation and documentation 
• Support SAs through submitting RFP documents to Risk and Medical Pricing by guiding, assisting, and revieing client information through TriNet's portal, following up as necessary to ensure a timely response.
• Ensure SAs are effectively working with prospective client to gather and enter data into TriNet's portal in order to provide accurate and timely pricing quotes. 
• Coordinate with other departments for facilitation of requests, documents and information necessary to support the prospective client. 
• Run reports and date entry data in Sales Force. 
• Respond to prospect questions via phone, email or chat providing excellent customer service
• Reach out to the Sales Consultants on any prospect issues or questions that you cannot address. 

Required for All Jobs

• Performs other duties as assigned
• Complies with all policies and standards

Education Qualifications

• Master's Degree, MBA in Sales & Marketing is required  

Experience Qualifications

• Typically 5+ years in Business operations, office, administrative, or sales experience required
• Previous PEO experience is preferred

Skills and Abilities

• Excellent verbal, written and interpersonal communication skills
• Excellent business acumen skills.   
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
• Possess cross-function integration & collaboration skills
• Strong time management and organizational skills
• High intellectual curiosity and emotional intelligence
• Proficient in Microsoft Office Suite and Salesforce

Travel Requirements

• 25% travel maybe required

Work Environment:

• Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. 
• This position is 100% in office.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact  to request such an accommodation.