Specialist - Exit Management

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. 

PhonePe's portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you're excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us

Job Summary:

Looking for a Specialist - Exit Management to be based in the HR Team at Bangalore for handling the entire set of
exit processes including resignations, separation, F&F, recoveries and related documentation.

Key Responsibilities:

Employee Exit Management:

● Manage end-to-end offboarding processes for the on-roll employees and interns with strict adherence to
Company policies, SOPs and Indian labour laws.
● Ensuring the required process adherence and documentation in various types of separations (voluntary/
involuntary, absconding, etc.) as per the internal SOPs.
● Coordinate with internal stakeholders for no-dues clearance and asset recovery.
● Monitor the process timelines and continuously improve execution and compliance across the offboarding
lifecycle.

Full & Final Settlements (F&F)
● Drive timely and accurate Full & Final Settlements in coordination with the stakeholders.
● Coordinate with Payroll Vendors for F&F reports, payslips, and tax sheets within defined TAT.
● Timely settlement of F&F amounts and required documents for the positive F&F cases.

● Engage with exited employees in the negative F&F cases for facilitating recoveries and recommend write-
offs as per SOPs.

Pre and Post-Exit Support
● Ensure quick resolution of post-exit queries such as TDS certificates, payslips, or F&F clarifications.
● Respond to employee tickets and email queries within TAT, ensuring high-quality documentation.
● Maintain the required dashboards for tracking status, timelines and TAT across various Exit processes

HR Documentation and Audit Readiness
● Ensuring audit readiness through appropriate documentation, audit trails, approvals and data update.
● Maintain trackers and MIS for monitoring and reporting the various process steps.

Key Skills, Qualification, & Competencies:
● Bachelor's degree in Human Resources, Social Work, or related field with 2 to 3 years of relevant
experience in payroll or exit area.
● Proficient in MS Excel. Exposure to HRMS tools and payroll systems will be a plus,
● High attention to detail, organizational skills, and process compliance
● Structured work practices and strong service orientation to ensure task completion within defined TATs.
● Should be able to handle sensitive and confidential employee data.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

Read more about PhonePe on our blog.

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