Guest Services Executive

1 day ago


Kalka Panchkula Chandigarh, India Da Cations Private Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Summary:The Guest Service Executive (GSE) is responsible for delivering exceptional customer service by ensuring that guests have a seamless and enjoyable experience. The role includes welcoming guests, handling check-in/check-out procedures, addressing inquiries, resolving complaints, and providing information about services and facilities.

  • Key Responsibilities:Greet guests warmly upon arrival and ensure a smooth check-in and check-out process.
  • Handle guest requests promptly and efficiently.
  • Maintain up-to-date knowledge of hotel services, facilities, promotions, and local attractions.
  • Answer phone calls, respond to emails, and manage reservations.
  • Coordinate with housekeeping and other departments to ensure guest satisfaction.
  • Resolve guest complaints or issues in a professional and timely manner.
  • Process payments and maintain accurate records of guest accounts.
  • Ensure the front desk and lobby areas are clean and well-organized.
  • Uphold the company's policies and procedures, including safety and security protocols.


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