Technical Account Manager

1 week ago

Bengaluru East Karnataka, India Relyance AI Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • Possess a deep understanding of all Relyance AI products and services, actively contributing to best practices for their implementation in both internal and customer-facing knowledge bases.
  • Proactively drive interactions, collaboration, and action plans to capture, report on, and increase product adoption.
  • Regularly participate in and contribute to Product Voice of Customer initiatives, manage critical escalations, perform Root Cause Analyses (RCAs), identify preventative/improvement measures, implement corrective actions, and measure results.
  • Effectively collaborate with various internal stakeholders, including Customer Support, Customer Success, Engineering, Product Management, and Account Management, to deliver a seamless customer experience.
  • Demonstrate working knowledge of incident, problem, and release management processes and procedures, with the ability to follow standard support practices.
  • Thrive in a fast-paced environment with tight schedules, consistently working to minimize problem impact on customers.
  • Possess the ability to generate and analyze data, subsequently creating actionable plans based on insights.

What Were Looking For (Minimum Qualifications)

  • 8 years of experience in customer-facing roles with a blend of technical expertise and account management
  • Demonstrated experience in product feature implementations and best practice adoption
  • Hands-on experience with APIs
  • Experience with data and application Security.
  • Experience with protocols such as HTTP, SSL, SAML, and OAuth

What Will Make You Stand Out (Preferred Qualifications)

  • Experience in running discovery discussions, building high-level/low-level design's and familiarity with managing large-scale deployments or migrations
  • In-depth understanding of enterprise data security and GRC policies and posture.
  • Strong understanding of API design principles, especially RESTful services. Experience with testing tools such as Postman or SoapUI
  • Experience with open-source system administration and authentication protocols like SAML, LDAP, and OAuth

  • ▷ (High Salary) Inside Account Manager

    11 hours ago

    Bengaluru, India Progress Account Full time

    Job Description Job Summary We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives...

  • Inside Account Manager, Senior

    11 hours ago

    Bengaluru, India Progress Account Full time

    Job Description Job Summary We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives...

  • Technical Account Advisor Int

    2 weeks ago

    Bengaluru East, Karnataka, India Blue Yonder Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Blue Yonder TitleTechnical Account Advisor IntOther Comparable TitlesTechnical Account Manager, Sr Technical Account ManagerOverviewLeading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work"At Blue Yonder we are customer-focused, results driven and have a relentless spirit for learning. We are during...

  • Intern - Technical Product Marketing

    11 hours ago

    Bengaluru, India Progress Account Full time

    Job Description Job Summary We'reProgress we offer the best platform for building and deploying tomorrow's applications quickly and easily. We are bold, forward-thinking innovators who build things that work and care about our customers. We invent and reinvent daily, work together, value and respect each other and cheer our wins. Join us as aTechnical...

  • Senior Technical Product Marketing Manager

    11 hours ago

    Bengaluru, India Progress Account Full time

    Job Description Job Summary We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives...

  • Senior Manager- Hedge Accounting

    5 days ago

    Bengaluru East, Karnataka, India Michael Page Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Deep expertise in hedge accounting , IFRS 9 , valuation controlDesign and execute hedge accounting strategiesAbout Our ClientThe employer is a large organization within the banking and financial services sector, known for its focus on delivering robust financial solutions.Job DescriptionManage hedge accounting activities in alignment with relevant financial...

  • Technical Account Manager

    4 weeks ago

    Bengaluru, Karnataka, India, Karnataka Kapture CX Full time

    Role Overview:As a Technical Account Manager, you will be the go-to technical advisor and problem-solver for our clients, ensuring their success in using Kapture’s platform. You will be responsible for managing complex technical issues, implementing solutions, and providing world-class customer service. You will work closely with both internal teams and...

  • Technical Account Manager

    2 weeks ago

    Bangalore, Karnataka, India Fortinet Full time

    Job Category Technical Account As Technical Account Manager you will develop a deep understanding about the customer business technical needs that will be used to provide technical support solutions tailored to their needs and challenges Your proactive guidance will help keeping the customers mission critical environments healthy by identifying potential...

  • Technical Account Manager

    4 weeks ago

    Bengaluru, Karnataka, India, Karnataka Astra Security Full time

    About Astra: Astra is a cybersecurity SaaS company that makes pentests simple with its AI-led Offensive Pentest Platform. Our continuous vulnerability scanner emulates hacker behavior with over 15,000 security tests, enabling CTOs and CISOs to achieve continuous security at scale, remediate vulnerabilities faster, and seamlessly embed security into DevOps...

  • Key Account Manager

    2 weeks ago

    Bengaluru East, Karnataka, India ofi Full time ₹ 12,00,000 - ₹ 20,00,000 per year

    About UsWe are a global leader in food & beverage ingredients.Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where...