Corporate Travel Sales Specialist- Ticketing
2 weeks ago
Role & responsibilities
- Manage corporate client accounts: understanding their travel policies, budgets, preferred airlines, etc.
- Sell corporate travel solutions: air tickets (domestic & international), hotel bookings, rail/road/car transfers, and other ancillary services.
- Develop and maintain strong relationships with clients (especially large corporates, SMEs, MNCs), ensuring continued business.
- Provide end-to-end travel ticketing support: from bookings, confirmations, changes/cancellations to issue resolution.
- Use travel booking tools and systems, possibly including self-booking tools, back-office reconciliation platforms, approval matrix for tickets.
- Coordinate with airlines, hotels, ground transport, visa/visa-services, foreign exchange etc., to deliver integrated travel solutions.
- Monitor travel spend, help clients optimize cost, suggest cost-savings (e.g. via negotiated fares, preferred vendors).
- Offer reporting & analytics to clients: travel expenditure, travel patterns, compliance, etc.
- Ensure compliance with service-level agreements (SLAs), travel policy, corporate compliance, etc.
- Provide 247 support or manage emergency travel requests.
- Work with internal teams: operations, customer service, finance (for ticketing invoices, refunds etc.), vendor management.
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