Incident Specialist

1 week ago


India Hyderabad Transporeon Trimble Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Incident Specialist

Job purpose:

The Customer Technology Incident Specialist, positioned within the Customer Technology department of Customer Experience, is responsible for managing the complete lifecycle of technical incidents. This role involves identifying, classifying, responding to, and resolving incidents related to Transporeon platform and its products.

Please note that we are looking to hire candidates who are able to work shifted workdays. Specifically, Tuesday through Saturday, or Sunday through Thursday, both with regular working hours.

Responsibilities:

  • Assist in resolving platform incidents by analyzing technical systems

  • Monitor and respond to platform performance issues

  • Help maintain and update system documentation

  • Serve as a point of contact for customers during incident management process

  • Support the enhancement of internal support processes for better efficiency

  • Identify and suggest improvements to enhance service quality and customer satisfaction

  • Collaborate with team members on customer experience improvement projects

Qualifications:

  • 1+ years of experience providing customer technical support

  • Basic understanding of configuring web-based applications (HTTP/SOAP/REST/FTP)

  • Foundational technical skills (SQL, XML, XSL, JSON, CSV)

  • Basic programming skills (Java, JavaScript)

  • Excellent English language skills (C1 level on the CEFR Scale)

  • Fluency in the native language of the country of employment

  • Strong self-motivation and commitment to continuous learning

  • Excellent communication skills with both internal and external customers

  • Problem-solving and analytical approach with the ability to interpret technical solutions

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Posting Date

09/19/

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

Trimble's Privacy Policy

If you need assistance or would like to request an accommodation in connection with the application process, please contact

Experience LevelMid Level
  • Incident Specialist

    3 weeks ago


    Hyderabad, India Trimble Inc. Full time

    Job PurposeThe Customer Technology Incident Specialist, positioned within the Customer Technology department of Customer Experience, is responsible for managing the complete lifecycle of technical incidents. This role involves identifying, classifying, responding to, and resolving incidents related to Transporeon platform and its products. Responsibilities...

  • Incident Specialist

    2 days ago


    Hyderabad, Telangana, India Trimble Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job PurposeThe Customer Technology Incident Specialist, positioned within the Customer Technology department of Customer Experience, is responsible for managing the complete lifecycle of technical incidents. This role involves identifying, classifying, responding to, and resolving incidents related to Transporeon platform and its...


  • IN NOIDA (IN) ARTHA INFRATE, India Kyndryl Solutions Private Limited Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Incident Management Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our...

  • Incident Manager

    1 week ago


    Noida, India Ericsson Full time

    Job Description Join our Team About this opportunity: Join us as an Emergency Management Specialist at Ericsson, where we aim towards effectively preventing and minimizing the impact of incidents. You will play a critical role in investigating potential reoccurrences, classifying problems, and developing and implementing preventive actions. Your...


  • Hyderabad, India Blue Yonder Full time

    Job Description Scope: - The successful applicant will have a demonstrable passion for security and willingness to progress within the role and support the Senior SOC Analysts with rule tuning, use case development, purple teaming, Investigation, threat hunting, DFIR, and cyber threat intelligence What you will do: - Create process and Palybooks for...

  • Incident Response- L3

    3 weeks ago


    Hyderabad, India CyberWark LLC Full time

    Role Overview: The Cybersecurity Specialist is responsible for the Incident Response Activity. This role will help develop innovative and effective procedures for the Security Operations Center to enhance response time, coordination, and incident response operations, and built a world class team of Cyber Security Incident Response. Train staff on security...

  • Incident Response- L3

    2 weeks ago


    Hyderabad, Telangana, India CyberWark LLC Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Role Overview: The Cybersecurity Specialist is responsible for the Incident Response Activity. This role will help develop innovative and effective procedures for the Security Operations Center to enhance response time, coordination, and incident response operations, and built a world class team of Cyber Security Incident Response. Train staff on security...


  • Bengaluru, India ABB Full time

    Job Description At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Cyber...

  • (15h Left) Specialist

    3 weeks ago


    Pune, India myGwork - LGBTQ+ Business Community Full time

    Job Description This job is with TomTom, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. What you&aposll do - Incident Analyst Duties and Responsibilities - Monitor Systems: Monitor the performance and capacity of systems using a variety of tools. We...


  • Bengaluru, India Tekskills Inc. Full time

    Job Description Job Title: Security Incident Response Analyst Location: Bangalore, KA (Hybrid) Skills Required: Incident Management Oracle SQL Experience: 6-8 years Job Description: - Lead security incident response in a cross-functional environment and drive incident resolution. - Lead and develop Incident Response initiatives that improve Allianz...