E-Commerce Executive

18 hours ago

Noida Sector Noida Uttar Pradesh, India Oxygen Magnesium Private Limited Full time ₹ 3,00,000 - ₹ 3,60,000 per year

Job Description: E-Commerce Executive

Position Overview

We are seeking an enthusiastic and detail-oriented E-Commerce Executive to manage order processing, logistics, and customer experience across multiple communication channels. The role requires strong coordination, analytical skills, and the ability to ensure smooth day-to-day e-commerce operations while driving process efficiency and customer satisfaction.

Key Responsibilities

Order Management & Fulfilment

  • Handle end-to-end order processing, including order confirmation, packaging, and dispatch.
  • Ensure timely delivery of products to customers while maintaining accuracy and efficiency.
  • Regularly track, update, and resolve open order-related tickets within set timelines.
  • Maintain logs for lost, damaged, or delayed deliveries and share monthly reports with relevant authorities.
  • Carry out monthly closure, reconciliation, and MIS reporting.

Customer Support & Relationship Management

  • Act as the primary contact for customer inquiries regarding products, services, and brand information.
  • Respond promptly via phone, WhatsApp, social media, email, and live chat.
  • Handle customer complaints with empathy, following escalation protocols when necessary.
  • Share performance reports with management regarding customer complaints, resolution status, and service quality.
  • Build and maintain strong professional relationships with customers to understand requirements and support business growth.

Logistics & Supply Chain Management

  • Develop and implement logistics and fulfilment strategies to improve supply chain efficiency.
  • Forecast demand and plan for future logistics requirements.
  • Analyse logistics data to identify trends, gaps, and potential improvements.
  • Identify risks in supply chain operations and prepare contingency solutions.
  • Coordinate with vendors, logistics partners, and internal teams to ensure smooth order flow.

Operational Excellence & Reporting

  • Evaluate customer issue resolution approaches to improve service efficiency.
  • Maintain detailed MIS reports to track customer requests, complaints, and resolutions.
  • Provide actionable insights to support process optimization and organizational growth.
  • Ensure all escalations are tracked, followed up, and closed as per SLA timelines.

Requirements

  • Graduate in Business, Commerce, Supply Chain, or a related field (MBA preferred).
  • 2–4 years of experience in e-commerce operations, logistics, or customer support.
  • Strong knowledge of e-commerce platforms, order management systems, and CRM tools.
  • Excellent communication skills across written, verbal, and digital channels.
  • Analytical mindset with proficiency in MS Excel, Google Sheets, and reporting tools.
  • Ability to multitask, work under pressure, and meet tight deadlines.
  • Problem-solving skills with a customer-first mindset.

Key Competencies

  • Order and Inventory Management
  • Customer Relationship Management
  • Data Analysis and MIS Reporting
  • Logistics and Supply Chain Oversight
  • Escalation and Complaint Handling
  • Cross-Functional Team Collaboration

Location

[Noida]

Employment Type

Full-Time, On-site

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Work Location: In person

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