Deputy Manager-IT

Business: Piramal Critical Care

Department: Information Technology

Location: Kurla

Travel: Low

Job Overview

The Deputy Manager - Business Application acts as the liaison between PCC system users, Software support vendors and internal PCC IT support teams. The ideal candidate will be a technical contributor and advisor to the PCC business users to proactively assist in defining strategic application development and integration to support business processes.

Key Stakeholders: Internal

Sales, Supply Chain, Finance, IT Infrastructure, Info Sec, Corporate IT teams

Key Stakeholders: External

Vendors, Consultants, Product companies

Reporting Structure

Reports to: Manager - IT Business Applications

Education Qualification & Experience

• B.S. in Information Technology, Computer Science or equivalent
• 1-2 years of relevant experience in leading Business Applications Projects as a Business Analyst/Project Manager
• Experience in the Pharmaceutical or Medical Device preferred
• Global enterprise software experience dealing with large global software platforms such as CRM, SAP
• Strong Project Management experience, PMP or other advanced certification preferred
• Understanding of computer system validation lifecycle and working with GxP systems preferred
• Familiarity with project management tools (e.g. JIRA, Timesheet Systems) and office tools (e.g. Word, Excel, and PowerPoint)
• Good understanding of cloud based systems like or financial systems like Budgeting tool
• Experience in managing teams, with excellent team-working skills (especially in a culturally diverse environment) and a willingness to get alongside issues, provide clear direction and drive results.
• Experience in working with stakeholders in global geographies
• Training experience to assist system users to trouble-shoot issues; ability to produce training materials and lead training sessions.
• Ability to develop and create compelling business cases to promote new technologies and outcomes to the business

Roles & Responsibilities

• Work with users to define user requirements, functional requirements and technical specifications and obtain business sign-off of requirements
• Support implementation of business applications/systems related to Supply Chain/Legal/Sales/Finance
• Manage rollout of multiple business specific applications
• Manage IT project team and external application vendor team during the roll out of IT projects/systems
• Maintain partnership with business teams and act as IT SPOC to business
• Work with business users to review proposed design solutions and determine if solution meets business needs
• Transfer knowledge to IT Support Team & manage change requests
• Communicate & coordinate changes in system into effected business areas for smooth transitioning & participate in the development, implementation & roll-out of system Projects
• Onboard vendors and manage external vendor teams to support the ongoing business applications
• Propose IT budgets (OPEX & CAPEX) in accordance with internal procedures, ensuring best value and quality
• Ensure customer satisfaction & build ongoing relationships with stakeholders and manage their expectations
• Develop a Deep understanding of PCC's approach to software development
• Collaborate with Corporate/Central IT teams – IT security, IT infrastructure, SAP, Validation team to implement Business specific application/systems
• Responsible for working technical teams to ensure integration of different systems, proper data migrations
• Present monthly status update of Projects to IT Steering committee
• Provide Daily update to Manager on Day to Day activities and to Senior Management during governance calls

Competencies

• Positive attitude with excellent interpersonal and communication skills (written, verbal, presentation)
• Self-motivated individual who can excel with little supervision and the proven ability to be successful in a fast paced, dynamic environment
• Excellent presentation and communication skills
• Ability to effectively communicate business needs to the technology teams
• Strong service focus - with a proactive customer service attitude
• Ability to lead teams and work collaboratively to achieve results