Training & Process Documentation Specialist

6 days ago

Jalandhar, Punjab, India Sunshine Gifts and Stationers Full time ₹ 1,44,000 - ₹ 1,80,000 per year

Position Overview

We are seeking a detail-oriented and process-driven professional to join our organization as a Training & Process Documentation Specialist. The role will focus on analyzing existing workflows (warehouse and office operations), documenting them into structured formats such as process flow charts, SOPs, and task mappings, and then converting these into an accessible training library (video + written). This training library will serve as a standardized reference for current employees and onboarding of new hires.

Key Responsibilities

  • Process Mapping & Documentation
  • Observe, analyze, and document existing workflows of warehouse and office staff.
  • Map each task against the responsible staff member (doer).
  • Create detailed process flow charts, SOPs, and FMS (Facility Management System/Task Management) mappings.
  • Training Material Development
  • Develop structured training content, including step-by-step guides, checklists, and video tutorials.
  • Collaborate with staff to create video recordings of day-to-day tasks and standardize them into a training video library.
  • Create role-based training modules tailored to each job profile (warehouse picker, packer, office coordinator, accounts, etc.).
  • Knowledge Management
  • Build and maintain a central training repository/library (digital knowledge base).
  • Regularly update training material as processes evolve.
  • Ensure compliance with organizational standards, accuracy, and clarity in documentation.
  • Training & Onboarding
  • Conduct induction and refresher training sessions using the created materials.
  • Support HR in onboarding new staff with profile-specific training modules.
  • Assess effectiveness of training and gather feedback for continuous improvement.

Qualifications & Skills

  • Bachelor's degree in Business Administration, Operations, HR, or related field.
  • 1–5 years of experience in process documentation, training, or operations management- Freshers can also apply
  • Strong knowledge of MS Office, flowcharting tools (Visio, Lucidchart, Miro, etc.), and video editing tools.
  • Excellent written and verbal communication skills.
  • Strong organizational skills with an eye for detail.
  • Ability to observe, analyze, and simplify complex workflows into structured SOPs.

Preferred Experience

  • Experience in process automation, ERP/FMS mapping, and knowledge library development.
  • Capability to design and deliver engaging training sessions.

Key Attributes

  • Analytical thinker with problem-solving ability.
  • Structured and methodical approach to documentation.
  • Comfortable interacting with multiple stakeholders (warehouse staff, office staff, management).
  • Passion for learning, teaching, and process standardization.

Compensation

  • Competitive salary based on experience
  • 12-15K for Freshers

Job Types: Full-time, Fresher

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Work Location: In person

Speak with the employer

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