
Customer Service Executive
22 hours ago
About the Role
We are looking for a Customer Service Executive to join our e-commerce team and deliver an excellent experience to our customers. The role involves handling queries, resolving issues, and ensuring smooth post-purchase support.
Key Responsibilities
- Handle customer queries via calls, emails, and chat in a timely and professional manner.
- Assist customers with order tracking, returns, refunds, and product-related queries.
- Coordinate with internal teams (operations, logistics, sales) to resolve issues.
- Maintain records of customer interactions and feedback in CRM systems.
- Ensure high customer satisfaction through effective communication and problem-solving.
Interested candidates can share their CVs on
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