Customer Service Executive

17 hours ago


Delhi, Delhi, India Xcel HR Solutions Full time ₹ 3,00,000 - ₹ 6,00,000 per year

About the Role

We are looking for a Customer Service Executive to join our e-commerce team and deliver an excellent experience to our customers. The role involves handling queries, resolving issues, and ensuring smooth post-purchase support.

Key Responsibilities

  • Handle customer queries via calls, emails, and chat in a timely and professional manner.
  • Assist customers with order tracking, returns, refunds, and product-related queries.
  • Coordinate with internal teams (operations, logistics, sales) to resolve issues.
  • Maintain records of customer interactions and feedback in CRM systems.
  • Ensure high customer satisfaction through effective communication and problem-solving.

Interested candidates can share their CVs on



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